Remote opportunity at
PointClickCareUS- Software Training Specialist (Clinical)
PointClickCare is hiring a remote, full-time Software Training Specialist for its clinical software products. The specialist reports to the Senior Manager, Professional Services. Up to 30…
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About This Role
PointClickCare is hiring a remote, full-time Software Training Specialist for its clinical software products. The specialist reports to the Senior Manager, Professional Services. Up to 30 percent travel to customer sites is required for eligibility, and training is delivered both online and onsite. The employer is a privately held, founder-led health technology company. Its platform is used by more than 30,000 provider organizations and includes a marketplace of over 400…
Job Description
PointClickCare is hiring a remote, full-time Software Training Specialist for its clinical software products. The specialist reports to the Senior Manager, Professional Services. Up to 30 percent travel to customer sites is required for eligibility, and training is delivered both online and onsite.
The employer is a privately held, founder-led health technology company. Its platform is used by more than 30,000 provider organizations and includes a marketplace of over 400 integrated partners. The specialist supports customers in the senior care sector, helping their staff adopt the software.
The role designs and delivers training for new and current customers. Work includes scheduling sessions and managing attendees and resources, promoting self-paced online modules, and finding out what each group needs. The specialist updates curriculum to match product releases, reviews how formats work, and relies on AI tooling to review what learners say and how they perform.
Customer adoption is central. The specialist sets reinforcement tactics such as spaced learning, short challenges, job aids and peer groups; mentors super users; runs train-the-trainer sessions; and checks whether knowledge sticks after training. The role relays risks to Product, Support and Customer Success, and helps meet satisfaction and compliance goals. Ideal candidates have post-secondary schooling, client-facing training experience, and the communication skills to explain technical matters to non-experts. Clinical or financial senior care experience is preferred.
Responsibilities
- Deliver classroom-style and online training at company sites, conferences and customer locations
- Plan sessions and coordinate participants and room resources
- Encourage use of self-paced online learning modules such as SmartZone
- Identify the training needs of individuals and groups
- Refresh formats and materials and test new delivery methods for reach and accessibility
- Apply AI tools to learner feedback and performance data to uncover gaps
- Build reinforcement activities, user groups and peer learning
- Coach customer super users and run train-the-trainer programs
- Check post-training knowledge transfer and suggest improvements
- Keep training databases updated with product changes and real examples
- Take part in workshops, certification and release training
Requirements
- Post-secondary education, ideally in training, education or a related field
- Prior client-facing training work, preferably in software
- Clear written and spoken communication, especially when explaining complicated technical ideas to non-technical users
- Working knowledge of adult learning theory and course-design methods
- Experience teaching both in person and online
- Strong documentation and presentation skills
- Comfort with generative AI tools such as Claude or Copilot
- Competence with Microsoft Office and video-conferencing platforms such as Zoom or WebEx
- Able to work well in a changing, busy environment
Qualifications
- Clinical or financial background in senior care, for example skilled nursing or assisted living
Core Skills
Benefits
- Coverage starts on day one
- Retirement savings plan with company matching
- Flexible paid time off
- Wellness programs and resources
- Parental and caregiver leave
- Fertility and adoption assistance
- Ongoing development program
- Employee assistance program
- Communities that support allyship and inclusion
- Employee recognition
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the listing is remote. Up to 30 percent travel to customer sites is required for eligibility.
What experience is needed?
Applicants should have past experience teaching clients, ideally in software, and strong presentation skills.
Is a degree needed?
A post-secondary qualification is expected, with a training, teaching or allied background being most relevant.
What is the salary?
The posting does not specify a salary.
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