CEG AMS Partner Portfolio Excellence Lead

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About This Role

ServiceNow is seeking a CEG AMS Partner Portfolio Excellence Lead to manage the operational execution of the Americas partner portfolio and co-sell motion. ServiceNow creates business reinvention solutions through an AI platform that unites workflows, data, and artificial intelligence to assist Fortune 500 organizations and other enterprises. In this role, you will oversee partner alignment to qualified customer opportunities, convert regional demand into actionable portfolio requirements, and ensure partner commitments…

Job Description

Responsibilities

• Manage daily execution of the Americas partner portfolio and co-sell motion to align strategic partners with qualified customer accounts
• Collaborate with Services Sales Executives to monitor partner-influenced pipeline, capacity, utilization, and delivery risks
• Work alongside sales and account groups to spot partner-suitable opportunities and coordinate internal and external stakeholders
• Lead partner business reviews that transform portfolio metrics into actionable decisions and clear ownership assignments
• Communicate regional demand signals to global management so capacity and investments target the strongest customer needs
• Coordinate with field operations and delivery leadership to validate partner capacity, readiness history, and governance rules
• Eliminate operational and commercial bottlenecks slowing down co-sell execution and escalate material issues when necessary
• Maintain complete portfolio records, decision logs, tracking actions, and executive reporting for leadership

Requirements

• Possess 6 to 8 years of relevant working background in partner management, sales operations, portfolio management, services strategy, or a related commercial function
• Demonstrate experience within a technology or SaaS environment working alongside account teams to advance partner-attached opportunities
• Bring robust commercial and financial acumen covering pipeline management, investment allocation, capacity planning, and forecasting
• Show proven capability to translate portfolio metrics into concise recommendations and executive decisions
• Demonstrate operational rigor in maintaining precise forecasts, portfolio records, and decision logs

Qualifications

• Experience with partner investment, capacity commitment, co-sell, or services funding models
• Background working alongside global systems integrators or other strategic technology and services partners
• Familiarity with enterprise software-as-a-service, professional services, customer success, and adoption motions
• Experience building or scaling partner pipelines, allocations, and portfolio performance management frameworks
• Advanced proficiency with CRM systems, pipeline analytics, forecasting, dashboarding, and executive reporting platforms
• Relevant certifications or formal training in finance, sales operations, partner management, program management, or analytics

Core Skills

Benefits

• Base pay of USD 148,900 to 260,600 per year
• Equity when applicable
• Variable or incentive compensation
• Health plans including flexible spending accounts
• 401(k) plan with company match
• Employee Stock Purchase Plan
• Matching donations
• Flexible time away plan
• Family leave programs

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