Remote opportunity at
ServiceNowChief of Staff, Head of Marketing Strategy & Operations
ServiceNow operates as an AI control tower for business reinvention, providing a platform that unifies artificial intelligence, data, and workflows to help enterprises function efficiently. The…
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About This Role
ServiceNow operates as an AI control tower for business reinvention, providing a platform that unifies artificial intelligence, data, and workflows to help enterprises function efficiently. The company is currently hiring a Chief of Staff, Head of Marketing Strategy & Operations to guide the evolution of its marketing department from a traditional creative function into a business-driven enterprise. This senior leadership position reports directly to the Chief Marketing Officer and functions…
Job Description
ServiceNow operates as an AI control tower for business reinvention, providing a platform that unifies artificial intelligence, data, and workflows to help enterprises function efficiently. The company is currently hiring a Chief of Staff, Head of Marketing Strategy & Operations to guide the evolution of its marketing department from a traditional creative function into a business-driven enterprise. This senior leadership position reports directly to the Chief Marketing Officer and functions as both a strategic advisor and a hands-on operator. The role combines traditional Chief of Staff duties—such as managing the Office of the CMO and aligning leadership—with operational oversight of planning rhythms, performance systems, and business infrastructure. This opportunity suits an experienced professional who can manage complex systems with clarity, speed, and discipline.
The person in this position will run the business of marketing by establishing operating models, planning rhythms, and performance systems that bridge strategy and execution. Responsibilities include leading the Office of the CMO, aligning leadership teams, translating corporate goals into targeted marketing metrics, overseeing the Marketing AI Center of Excellence, and managing M&A integrations for marketing. The role also requires coordinating across departments like Sales, Finance, IT, and HR to simplify collaboration, streamline operations, and ensure investments align with business impact. Please note that this role requires living in close proximity to the Santa Clara office in California, with a minimum requirement of two days in the office.
Responsibilities
- Manage the operating model, planning rhythm, and performance systems that connect marketing strategy to execution and results
- Lead the Office of the CMO to keep the marketing leadership team aligned and synchronized with the business
- Translate corporate goals into clear marketing priorities, budgets, and metrics linked to pipeline and revenue
- Establish frameworks, processes, and governance to enhance agility, accountability, and transformation across the department
- Oversee the Marketing AI Center of Excellence to drive AI adoption, governance, and innovation at scale
- Collaborate across Sales, Finance, and IT to operationalize how enterprise buying groups are engaged and measured
- Lead program management for major end-to-end initiatives, establishing ownership and measurable outcomes
- Prepare and execute M&A integrations for marketing across customer touchpoints and teams
- Align brand, product, growth, and field teams to match investment with impact
- Represent marketing across enterprise forums such as Workforce Planning and AI Value Steering
Requirements
- Possess 15 or more years of experience leading marketing operations, strategy, or transformation within global, matrixed organizations
- Demonstrate expertise as a proven operator who scales complex systems with clarity, speed, and discipline
- Show deep background in planning, budgeting, performance management, and marketing ROI
- Provide a history of driving transformation by simplifying complex processes and building accountability
- Have experience leading senior teams across operations, planning, and emerging capabilities such as artificial intelligence
Core Skills
Benefits
- Base pay range of USD 263,900 to USD 448,600 per year
- Equity when applicable
- Variable or incentive compensation
- Health plans including flexible spending accounts
- 401(k) plan featuring a company match
- Employee Stock Purchase Plan (ESPP)
- Matching donations program
- Flexible time away plan
- Family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Chief of Staff, Head of Marketing Strategy & Operations role?
The posting lists a base pay guideline of USD 263,900 to USD 448,600 per year, along with potential equity, variable or incentive compensation, and benefits.
Who does this position report to?
This senior leadership role reports directly to the Chief Marketing Officer.
What are the physical location or in-office requirements for this job?
The job posting states that candidates must reside in close proximity to the Santa Clara office in California, with a requirement to work from the office a minimum of two days.
How many years of experience are required for applicants?
Applicants must have 15 or more years of experience leading marketing operations, strategy, or transformation in global, matrixed organizations.
Sample Interview Questions
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