Remote opportunity at
MonzoChange Lead
Monzo is on a mission to transform personal and business banking by moving away from traditional financial services and offering accounts, credit cards, savings, investments, and…
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About This Role
Monzo is on a mission to transform personal and business banking by moving away from traditional financial services and offering accounts, credit cards, savings, investments, and pension consolidation. The Change team at Monzo is responsible for ensuring that organizational transitions, new tools, and updated procedures are integrated smoothly and safely across the company. As a Change Lead based in London, Cardiff, or working remotely within the UK, this position involves…
Job Description
Monzo is on a mission to transform personal and business banking by moving away from traditional financial services and offering accounts, credit cards, savings, investments, and pension consolidation. The Change team at Monzo is responsible for ensuring that organizational transitions, new tools, and updated procedures are integrated smoothly and safely across the company. As a Change Lead based in London, Cardiff, or working remotely within the UK, this position involves bridging the gap between product and operations teams while guiding a talented group of Change Partners.
This role suits an experienced people leader who excels at coaching staff, driving complex operational change, and balancing strategic planning with hands-on execution. The successful candidate will foster a collaborative environment, leverage data insights to manage risks, and ensure that new initiatives land effectively across supplier, UK, and EU operations.
Responsibilities
- Lead, coach, and develop a team of Change Partners to help them grow and build strong internal relationships
- Oversee team capacity and prioritize workloads to align with changing business requirements
- Bridge the gap between Product and Operations departments by spotting risks early and maintaining alignment
- Establish a scalable, consistent approach to operational change and share best practices
- Demonstrate outcomes to senior leaders through data, reporting, and success metrics
- Provide hands-on support and oversight for complex organizational changes affecting UK, EU, and supplier operations
Requirements
- Experience as a people leader who enjoys coaching and developing high-performing teams
- Ability to lead complex operational change with structure, clarity, and flexibility
- Strong communication skills with the capability to influence senior stakeholders
- Proficiency in utilizing data and insights to identify risks and measure success
- Strong planning and prioritization capabilities
Core Skills
Benefits
- Annual salary between GBP 68,900 and GBP 87,100
- Performance-tied incentive awards
- Flexible working hours
- Annual learning budget of GBP 1,000 for training courses, books, and conferences
- MacBook and work-from-home setup support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Change Lead role?
The salary ranges from £68,900 to £87,100 per year, plus performance-tied incentive awards.
Where is the position located?
The role can be based in London, Cardiff, or remotely within the UK.
What does the application process involve?
The 4-step application journey consists of an application, a recruiter call, a role-specific interview, and a values interview.
What perks and benefits are included?
Monzo offers flexible working hours, a £1,000 yearly learning budget, a MacBook, and extra support for a home office setup.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.