Remote opportunity at
MonzoPartner Programme Delivery Lead
Monzo operates as a digital banking alternative offering personal accounts, business accounts, teen and kids accounts, credit cards, investments, and pension consolidation to its UK customers.…
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About This Role
Monzo operates as a digital banking alternative offering personal accounts, business accounts, teen and kids accounts, credit cards, investments, and pension consolidation to its UK customers. The company is currently hiring a Partner Programme Delivery Lead to investigate operational bottlenecks and execute projects within its Global Ops pillar. This position focuses heavily on hands-on investigation, quantitative data analysis, and qualitative field research to identify the root causes of thematic issues…
Job Description
Monzo operates as a digital banking alternative offering personal accounts, business accounts, teen and kids accounts, credit cards, investments, and pension consolidation to its UK customers. The company is currently hiring a Partner Programme Delivery Lead to investigate operational bottlenecks and execute projects within its Global Ops pillar.
This position focuses heavily on hands-on investigation, quantitative data analysis, and qualitative field research to identify the root causes of thematic issues across partner operations. The chosen candidate will independently run defined workstreams, align cross-functional stakeholders, and ensure operational readiness through business-as-usual handover.
The role suits professionals experienced in project delivery, data analysis, and stakeholder management who possess a strong investigative mindset. The compensation package ranges from £41,300 to £52,250 and includes incentive awards and additional benefits. The job entails distributed working within the UK alongside essential travel to international offshore partner locations in places like India, Romania, and South Africa.
Responsibilities
- Investigate systemic partner-wide issues to separate root causes from symptoms
- Analyze multi-source operational datasets including customer complaints and workflow metrics
- Conduct on-site process shadowing, journey reviews, and frontline team interviews
- Own end-to-end delivery of assigned projects and workstreams from planning to execution
- Act as the operational contact across Global Ops, GCOO, and partner teams
- Identify and resolve project risks, issues, and dependencies early
- Author business cases and provide analytical inputs for strategic initiatives
- Travel within the UK and internationally for partner discovery, transitions, and stabilization
Requirements
- Demonstrated history of independently delivering defined projects or workstreams from planning to handover
- Experience working directly with external partners and representing an organization professionally
- Ability to prepare delivery plans, analysis, recommendations, or business cases for review
- Strong planning and organizational skills to coordinate detailed actions and dependencies
- Ability to travel within the UK and internationally when required
- Strong analytical skills to interpret and combine data from multiple sources
- Proficiency with spreadsheets, reporting tools, and operational data
- Experience or confidence in conducting customer interaction shadowing and process observation
- Ability to execute structured root cause analysis and problem solving
- Strong stakeholder management and communication skills
Qualifications
- Experience working with outsourced operations, suppliers, or third-party partners
- Background in financial services, global operations, project delivery, partner mobilization, transition, or customer experience analysis
Core Skills
Benefits
- Salary between £41,300 and £52,250
- Incentive awards
- Macbook provided for work-from-home setup
- Extra work-from-home support for fully remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Partner Programme Delivery Lead role?
The salary ranges from £41,300 to £52,250, alongside incentive awards and additional benefits.
Is this position remote?
The posting specifies distributed working within the UK with ad-hoc meetings in London, alongside essential international travel to offshore partner sites.
What does the application process involve?
The application journey consists of application questions, a 30-minute recruiter call, a practical take-home task, and a competency-based interview focusing on stakeholders and values.
What travel is required for this job?
The role requires essential travel within the UK and internationally to global offshore sites, which currently include locations in India, Romania, and South Africa.
Sample Interview Questions
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