Remote opportunity at
MonzoPartner Estate & Relationship Manager
Monzo operates as a digital banking alternative in the United Kingdom, offering personal and business accounts, joint accounts, credit cards, savings, investments, and pension consolidation services…
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About This Role
Monzo operates as a digital banking alternative in the United Kingdom, offering personal and business accounts, joint accounts, credit cards, savings, investments, and pension consolidation services with a focus on problem-solving rather than traditional banking. The Global Operations team is currently seeking a Partner Estate & Relationship Manager on a full-time basis to oversee assigned operational and technical partners and suppliers. Operating as an individual contributor without direct reports, the…
Job Description
Monzo operates as a digital banking alternative in the United Kingdom, offering personal and business accounts, joint accounts, credit cards, savings, investments, and pension consolidation services with a focus on problem-solving rather than traditional banking.
The Global Operations team is currently seeking a Partner Estate & Relationship Manager on a full-time basis to oversee assigned operational and technical partners and suppliers. Operating as an individual contributor without direct reports, the person in this role will act as the primary relationship owner, applying the Partner Management Framework to drive performance, commercial value, and risk mitigation.
This position involves managing contract lifecycles, leading monthly reviews and Quarterly Business Reviews, overseeing financial forecasting and invoice reconciliation, and collaborating with global Operations, Finance, Legal, Procurement, and Risk teams. Responsibilities require working independently with a high degree of autonomy, using data-backed judgment to resolve complex issues, and traveling internationally to offshore partner locations as well as to London for meetings.
Responsibilities
- Own ongoing relationships and act as the main point of contact for assigned operational and technical partners
- Apply the Partner Management Framework to monitor overall partner health, contract performance, commercial value, and risk
- Plan and lead monthly partner reviews and collaborate on Quarterly Business Review materials
- Manage end-to-end contract lifecycles, including amendments, renewals, pricing models, and change notices
- Lead invoice reconciliation, budgeting, and spend forecasting alongside the Finance team
- Deliver data-backed monthly health reporting and maintain accurate records of contracts, decisions, and actions
- Maintain continuous engagement with global Operations leads to align partners with company strategy and resolve systemic issues
- Partner with Risk and Third Party Risk Management to integrate material risks, incidents, and assurance evidence into governance routines
Requirements
- Experience managing operational partner, outsourcing, or supplier relationships, ideally in a regulated environment or financial services
- Ability to build constructive relationships with partner client management teams, operational leaders, and internal stakeholders
- Experience handling contracts, charging models, renewals, amendments, performance measures, and commercial commitments
- Familiarity with invoice reconciliation, budgeting, forecasting, and interpreting financial and operational data
- Capability to work independently, manage complex problems, and influence cross-functional teams without formal authority
- Willingness to travel within the UK and internationally to offshore sites in places like India, Romania, and South Africa
Core Skills
Benefits
- Salary between £51,200 and £64,700
- Incentive awards
- Macbook provided for work setup
- Extra support for work-from-home setup for remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Partner Estate & Relationship Manager role?
The salary ranges from £51,200 to £64,700, plus incentive awards and benefits.
Is this role remote?
The posting indicates distributed working within the UK with ad hoc meetings in London and essential international travel to offshore partner sites.
What does the application process involve?
The application journey consists of four key steps: application questions, a 30-minute recruiter call, a practical take-home task, and a competency-based interview focusing on stakeholders and values.
Does this position involve direct reports?
No, this is an individual contributor role with no direct reports, relying on expertise, judgment, and influence to achieve goals.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.