Opportunity at
XenditChinese Merchant Support
Xendit operates as a financial technology platform that supplies companies with a single infrastructure layer for treasury, payouts, payment acceptance, and related financial services. Serving organizations…
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About This Role
Xendit operates as a financial technology platform that supplies companies with a single infrastructure layer for treasury, payouts, payment acceptance, and related financial services. Serving organizations ranging from fast-growing startups to global enterprises across Southeast Asia and beyond, the company focuses on replacing fragmented local integrations. The Chinese Merchant Support position places team members inside a dynamic environment dedicated to delivering attentive care and assistance to clients. Individuals in this…
Job Description
Xendit operates as a financial technology platform that supplies companies with a single infrastructure layer for treasury, payouts, payment acceptance, and related financial services. Serving organizations ranging from fast-growing startups to global enterprises across Southeast Asia and beyond, the company focuses on replacing fragmented local integrations.
The Chinese Merchant Support position places team members inside a dynamic environment dedicated to delivering attentive care and assistance to clients. Individuals in this capacity address incoming questions, resolve concerns, and manage frustrations while uncovering valuable customer insights that inform product development. Collaborating closely with technical staff and various product teams, support personnel handle diverse challenges daily and engage in projects aimed at automating internal processes to boost productivity.
This role suits analytical individuals who thrive in high-pressure settings, possess strong attention to detail, and feel comfortable managing multiple tasks simultaneously. Candidates must be prepared to work on rotating schedules, including evening and weekend hours, and enjoy tackling open-ended problems with creative solutions.
Responsibilities
- Communicate with clients via WeChat and email channels
- Address client needs, inquiries, and issues promptly with an emphasis on empathetic problem resolution
- Escalate critical problems and awareness of issues to other team members
- Propose and implement operational improvements, such as documentation enhancements
- Evaluate customer service quality and analyze areas for enhancement
- Engage in rotating shift schedules covering weekdays and weekends
Requirements
- Willingness to work on a rotating shift schedule covering both weekdays and weekends
- Professional fluency in both English and Mandarin
- Familiarity with ticket management software such as Zendesk, Freshdesk, or Zoho
- Standard proficiency using Google Suite and Microsoft Office applications
Qualifications
- Fresh graduate status or a minimum of one year of experience in B2B customer operations, merchant operations, relationship management, or related functions within financial institutions and banks
- Bachelor degree from a reputable university in disciplines including engineering, management, finance, accounting, communications, computer science, or IT
- Prior experience working in a fintech or banking operations role
- Previous background in opening client accounts
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the working hours and shift requirements for this role?
The position requires working on a rotating shift schedule. Weekday shifts run from 9:00 AM to 4:00 PM or 4:00 PM to 11:00 PM GMT+8, while weekend shifts run from 10:00 AM to 7:00 PM GMT+8.
What language proficiencies are required?
Applicants must be professionally fluent in both English and Mandarin.
Is remote work or a specific location specified for this job?
The job posting does not specify a location or state whether the role is remote.
What salary or benefits are offered?
The posting does not specify salary or benefits details.
Sample Interview Questions
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