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Garner HealthClient Success Manager (Small-Market)
Garner Health works with employers to rethink healthcare. It applies more than 550 proprietary clinical metrics across over 80 specialties, drawing on data for more than…
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About This Role
Garner Health works with employers to rethink healthcare. It applies more than 550 proprietary clinical metrics across over 80 specialties, drawing on data for more than 320 million patients, to find high-performing doctors and guide members toward better-value care. The company reports reaching more than two and a half million people and saving around one billion dollars in healthcare costs. It is hiring a Client Success Manager for its small-market…
Job Description
Garner Health works with employers to rethink healthcare. It applies more than 550 proprietary clinical metrics across over 80 specialties, drawing on data for more than 320 million patients, to find high-performing doctors and guide members toward better-value care. The company reports reaching more than two and a half million people and saving around one billion dollars in healthcare costs. It is hiring a Client Success Manager for its small-market book of business.
The role covers employers with 250 or fewer covered lives and answers to the client success director who oversees this segment. The manager runs daily relationships with clients and broker partners across 50 to 75 accounts, watches account health, and tracks success metrics. The job includes building engagement plans tied to each client's objectives, meeting every commitment on time, and owning all engagement KPIs. The manager works with the concierge member services team, sales staff and account managers, leads client meetings, prepares reports and presentations, and provides education and advice. Client-facing travel can reach 20 percent of working time.
Candidates need at least three years managing a large B2B book, preferably in healthcare or benefits, with a record of growing engagement, satisfaction and net revenue retention. Executive presence, disciplined project management and a data-driven approach to spotting risk and proving return are important. The base range is USD 80,000 to 107,000, and the role is commission eligible. Benefits include flexible time off, medical, dental and vision options, a retirement plan, and a Teladoc membership and eligibility for equity incentives. The job can be done remotely with occasional visits to the New York City headquarters.
Responsibilities
- Own relationships with small-market clients and brokers across 50 to 75 accounts
- Monitor account health and act early on risk
- Track client success KPIs and turn results into action plans
- Create engagement plans tied to client goals and deliver every commitment on time
- Own all engagement-related KPIs
- Partner with concierge member services, sales and account managers to meet client needs
- Run client meetings and manage communication with stakeholders and brokers
- Produce reports, slide decks and teaching sessions for clients
Requirements
- Three-plus years handling a sizable, top-performing B2B portfolio
- Record of raising engagement, satisfaction and net revenue retention
- Experience with senior client contacts and everyday account upkeep
- Strong project management and organization
- Data-driven approach to risk and ROI
- Executive presence in writing and in presentations
Qualifications
- Healthcare or benefits industry experience, preferred
Core Skills
Benefits
- Flexible PTO
- Medical, dental and vision plan options
- 401(k)
- Teladoc Health membership
- Eligibility for equity incentives
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The posting says the role can be remote for people willing to travel occasionally to the New York City headquarters. The listing marks it as on-site.
What is the salary?
The total base range is USD 80,000 to 107,000, and the role is commission eligible. Individual pay depends on qualifications and skills.
What experience is required?
At least three years managing a large B2B book, ideally in healthcare or benefits.
Is client travel expected?
Yes, client-facing travel can reach 20 percent of working time.
Sample Interview Questions
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