Remote opportunity at
Banyan SoftwareClient Support Analyst - ZAP Solutions
Banyan Software is seeking a remote Client Support Analyst for ZAP Solutions, an educational technology partner serving medical and graduate programs across the United States, Canada,…
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About This Role
Banyan Software is seeking a remote Client Support Analyst for ZAP Solutions, an educational technology partner serving medical and graduate programs across the United States, Canada, and Australia. Operating under a buy-grow-and-hold-for-life model, Banyan acquires and manages specialized software businesses globally. In this full-time role reporting to the Technical Analyst Manager, the Client Support Analyst operates Monday through Friday on Eastern Standard Time. The position acts as the primary contact…
Job Description
Banyan Software is seeking a remote Client Support Analyst for ZAP Solutions, an educational technology partner serving medical and graduate programs across the United States, Canada, and Australia. Operating under a buy-grow-and-hold-for-life model, Banyan acquires and manages specialized software businesses globally. In this full-time role reporting to the Technical Analyst Manager, the Client Support Analyst operates Monday through Friday on Eastern Standard Time.
The position acts as the primary contact for an assigned portfolio of educational institutions, ensuring their admissions platforms align with operational requirements. Responsibilities encompass client relationship management, system setup, request coordination, quality assurance testing, and documentation. Candidates should possess strong organizational capabilities, analytical thinking, and effective communication skills to manage multiple priorities and collaborate across technical teams.
Responsibilities
- Serve as the main contact for an assigned portfolio of school clients to answer questions, resolve problems, and manage requests from start to finish
- Perform routine to moderately complex system configurations based on client needs
- Gather requirements and create development tickets while tracking progress with internal developers
- Execute quality assurance testing on system updates, releases, and configurations to detect defects
- Create and maintain detailed documentation regarding client workflows, business rules, and system setups
- Partner with Client Success, technical teams, and developers to manage complex client needs
Requirements
- Possess five to seven years of professional experience
- Ability to work in the Eastern Standard Time zone
- Ability to work fully remotely
- Demonstrated client service, communication, and relationship-building skills
- Strong analytical and problem-solving abilities with high attention to detail
- Capability to gather requirements, document technical needs, and coordinate across teams
Qualifications
- Prior experience in educational technology or Ed-Tech
- Background in software support, systems analysis, implementation, quality assurance, or technical client services
- Familiarity with school admissions processes
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is fully remote, though candidates must be able to work in the Eastern Standard Time zone.
What is the salary range for this role?
The annual salary ranges from $65,000 to $75,000 USD.
What are the working hours?
The position is full-time, operating Monday through Friday.
How should candidates apply?
Candidates must apply through the official Banyan Software careers site, as unsolicited resumes sent via email or direct channels are not accepted.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
