Remote opportunity at
AshbyTechnical Solutions Consultant - Americas
Ashby seeks a remote Technical Solutions Consultant - Americas to join its Professional Services team within the Customer Success organization. This position bridges customer-facing duties with…
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About This Role
Ashby seeks a remote Technical Solutions Consultant - Americas to join its Professional Services team within the Customer Success organization. This position bridges customer-facing duties with technical product expertise, acting as a subject matter expert on advanced configurations, enterprise identity and access management, and custom APIs. The ideal professional is a self-directed technical generalist who enjoys live problem-solving, handles ambiguity well, and communicates effectively with both technical administrators and executive…
Job Description
Ashby seeks a remote Technical Solutions Consultant - Americas to join its Professional Services team within the Customer Success organization. This position bridges customer-facing duties with technical product expertise, acting as a subject matter expert on advanced configurations, enterprise identity and access management, and custom APIs. The ideal professional is a self-directed technical generalist who enjoys live problem-solving, handles ambiguity well, and communicates effectively with both technical administrators and executive decision-makers. Ashby builds recruitment software with an emphasis on product quality, small talented teams, and a strong sense of ownership. Responsibilities involve guiding customers through post-sales technical integrations, leading discovery sessions, and producing enablement materials.
Responsibilities
- Act as a post-sales technical subject matter expert for complex product integrations such as enterprise identity and access management, workplace integrations, and custom APIs.
- Guide customers and internal teams through implementations, early access releases, and advanced configurations.
- Run live customer interactions including discovery sessions, best practice consultations, and hands-on technical workflow configurations.
- Partner with the Product department to identify emerging technical challenges and keep up with new product features.
- Assist the Technical Support team by moving upstream to design and launch custom configurations for users.
- Execute solutions initiated during pre-sales conversations to maintain consistency between customer expectations and final results.
- Turn technical knowledge and individual solutions into reusable documentation, playbooks, tools, and enablement content.
Requirements
- Experience working as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager with a complex SaaS platform.
- Proficiency as a technical generalist capable of quickly understanding M365 and Google Workspace configurations alongside API-driven custom integrations.
- Ability to explain complex technical concepts clearly to recruiting operations managers, IT administrators, HRIS stakeholders, and executive leaders like VPs of Talent.
- Willingness to handle live customer interactions and solve issues in real time.
- Capacity to thrive in ambiguous situations with a resourceful, self-directed approach.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the salary for this role?
The salary range for this position is USD 149,500 to 224,000 per year.
What kind of experience is required for this position?
Candidates must have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager working with a complex SaaS product, along with strong technical generalist skills.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
