Opportunity at
AngkasCustomer Experience Associate
Angkas, a leading ride-hailing platform in the Philippines with over 8 million downloads and a network of thousands of biker-partners, is seeking a Customer Experience Associate…
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About This Role
Angkas, a leading ride-hailing platform in the Philippines with over 8 million downloads and a network of thousands of biker-partners, is seeking a Customer Experience Associate to join its team. The organization aims to provide safe, reliable, and convenient transportation solutions to improve daily lives. In this role, the incumbent will handle inbound and outbound phone calls, emails, chats, Telegram messages, and social media inquiries to resolve issues and build…
Job Description
Angkas, a leading ride-hailing platform in the Philippines with over 8 million downloads and a network of thousands of biker-partners, is seeking a Customer Experience Associate to join its team. The organization aims to provide safe, reliable, and convenient transportation solutions to improve daily lives.
In this role, the incumbent will handle inbound and outbound phone calls, emails, chats, Telegram messages, and social media inquiries to resolve issues and build relationships with high-value clients. Team members operate out of the Manila hub on-site with a flexible work arrangement. The position involves participating in ongoing training, following company policies, and meeting daily or monthly performance targets.
This job suits individuals with client-facing experience who possess strong communication abilities in both Tagalog and English. Successful candidates must be comfortable working on a shifting schedule and completing on-site duties in Manila. The screening process includes a typing test requiring 35 words per minute and a mock call assessment. New hires can benefit from same-day hiring and offers, free pre-employment medical exams, free meals, gym access, competitive pay, and opportunities for rapid career advancement.
Responsibilities
- Handle inbound and outbound phone calls, emails, and chat messages to resolve customer problems
- Support multiple channels including Telegram, social media, in-app messaging, email, and chat
- Deliver personalized service and solutions to high-value customers to foster strong relationships
- Participate in continuous training and development programs
- Meet or exceed assigned daily and monthly performance targets and key objectives
- Comply with all company policies and procedures
Requirements
- At least 6 months to 1 year of experience in customer service, support, or client-facing roles
- Strong oral and written communication skills in English and Tagalog
- Willingness to work on a shifting schedule
- Amenable to working on-site
Qualifications
- Ability to converse in Bisaya
Core Skills
Benefits
- Same-day hiring and same-day job offer
- Free pre-employment medical examination
- Flexibility to thrive in the role
- Work-life balance
- Free meals
- Gym access
- Career advancement and promotion opportunities
- Competitive salary with opportunities for pay increases
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the core duties of a Customer Experience Associate?
The role involves addressing customer inquiries through inbound and outbound calls, emails, chat, Telegram, and social media. Associates provide personalized problem resolution to high-value customers and must meet daily or monthly performance targets.
What experience and skills are required for this position?
Applicants must have six months to one year of experience in customer service, support, or client-facing roles. Strong written and verbal communication skills in Tagalog and English are mandatory. Candidates must also be willing to work on-site on a shifting schedule.
What is the screening process for applicants?
The evaluation process includes a typing test requiring a speed of 35 words per minute and a mock call assessment.
Where is the job located and what is the work arrangement?
The position is based out of the Manila hub and requires working on-site on a shifting schedule.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.