Opportunity at
AngkasField Admin Associate
Angkas, a prominent ride-hailing platform operating across the Philippines with over 8 million downloads and a network of thousands of biker-partners, seeks a Field Admin Associate…
Career Tools
About This Role
Angkas, a prominent ride-hailing platform operating across the Philippines with over 8 million downloads and a network of thousands of biker-partners, seeks a Field Admin Associate for its Cebu location. The company focuses on delivering convenient, reliable, and safe transportation to help alleviate poverty through innovative solutions. This role is responsible for establishing foundational processes that ensure a long-term, high-quality experience for driver-partners. The chosen candidate will handle daily communications,…
Job Description
Angkas, a prominent ride-hailing platform operating across the Philippines with over 8 million downloads and a network of thousands of biker-partners, seeks a Field Admin Associate for its Cebu location. The company focuses on delivering convenient, reliable, and safe transportation to help alleviate poverty through innovative solutions. This role is responsible for establishing foundational processes that ensure a long-term, high-quality experience for driver-partners.
The chosen candidate will handle daily communications, draft driver updates, monitor support channels, and manage escalations. Additional duties involve designing training materials, tracking completion metrics, monitoring activity levels to retain drivers, organizing loyalty programs, conducting focus group discussions, and following organizational procedures while meeting designated performance targets.
Responsibilities
- Draft and schedule routine updates, announcements, tips, and hotspot information for drivers
- Oversee driver group chats and messaging inboxes to track trends, address issues, and answer incoming support inquiries
- Manage support escalations and drive issue resolution
- Create learning content focused on platform knowledge, customer service, and professional conduct
- Monitor training completion rates, engagement levels, and distribute learning visuals and updates
- Review daily driver activity and engagement metrics to spot disengaged participants
- Reach out to low-performing or inactive drivers to provide targeted support and re-engagement
- Create and execute driver loyalty initiatives
- Lead regular focus group discussions to gather feedback on driver needs and challenges
- Comply with all established company policies and procedures
- Meet or exceed key performance targets and objectives set by management
- Take on additional tasks and projects as requested
Requirements
- Hold an active driver's license
- Know how to operate a motorcycle
- Hold a bachelor's degree in a related field
- Bring at least one year of operations management experience, preferably within logistics, transportation, employee relations, fleet management, or a paralegal capacity
- Demonstrate strong communication skills
- Possess computer literacy with experience in Google Sheets, reporting, and data analysis
Core Skills
Benefits
- Enjoy flexibility and autonomy through a work-your-way approach
- Maintain work-life balance
- Access free meals and gym facilities
- Pursue career advancement and rapid professional growth
- Receive a competitive salary with potential pay increases
- Work within a fast-moving, innovative start-up environment
- Collaborate in an agile workplace alongside a diverse team
- Utilize modern tools and technology
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is for the Cebu location.
What are the core experience requirements?
Candidates must have a bachelor's degree in a related field and a minimum of one year of experience in operations management, ideally within logistics, transportation, fleet management, employee relations, or a paralegal role.
Are there specific licensing or vehicle operation skills needed?
Yes, applicants must possess an active driver's license and the ability to operate a motorcycle.
What is the salary for this role?
The posting does not specify the exact salary, though it notes that the position offers a competitive salary with opportunities for pay increases.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.