Opportunity at
DandyCustomer Experience - Dental Lab Technician (French/English)
Dandy is modernizing the dental sector by building an operating system for practices worldwide through technology and support. The company seeks a Customer Experience - Dental…
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About This Role
Dandy is modernizing the dental sector by building an operating system for practices worldwide through technology and support. The company seeks a Customer Experience - Dental Lab Technician to partner directly with clinicians on case preparation, patient scanning, and design modifications. In this on-site role, professionals deliver real-time technical support via phone, chat, and video to ensure quality clinical outcomes. This position suits experienced dental professionals who are comfortable handling…
Job Description
Dandy is modernizing the dental sector by building an operating system for practices worldwide through technology and support. The company seeks a Customer Experience - Dental Lab Technician to partner directly with clinicians on case preparation, patient scanning, and design modifications. In this on-site role, professionals deliver real-time technical support via phone, chat, and video to ensure quality clinical outcomes.
This position suits experienced dental professionals who are comfortable handling live conversations and translating technical feedback into production outcomes. Team members operate in a fast-paced, fully digital lab environment while managing multiple complex inquiries concurrently.
Responsibilities
- Collaborate in real-time with doctors to review and refine case designs for optimal aesthetic and functional results
- Provide live clinical support via phone, chat, and video to troubleshoot issues and clarify workflows
- Act as a communication bridge between doctors and Dandy lab teams to turn clinical feedback into production results
Requirements
- Fluent in Canadian French and English, both written and spoken
- Based in Canada with legal authorization to work in the country
- Minimum of 3 years working in a Dental Technician role
- At least 2 years of experience utilizing 3Shape CAD/CAM design, covering Crown and Bridge as well as Implant cases
- Thorough knowledge of digital dental workflows, encompassing scan bodies, implant systems, and design best practices
- Available for shifts from 8 am to 5 pm ET
Qualifications
- Prior background in a customer-facing laboratory role
Core Skills
Benefits
- Healthcare coverage
- Dental coverage
- Mental health support
- Parental planning resources
- Retirement savings options
- Paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or on-site?
The posting states that the remote status for this role is on-site.
What are the working hours for this position?
The available shift for this role is from 8 am to 5 pm ET.
What language skills are required?
Candidates must be fluent in both Canadian French and English, in written and verbal communication.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
