Opportunity at
SGSCustomer Service Jr. (Pharma)
SGS is hiring a full-time Customer Service Jr. (Pharma) to work on-site. This role serves as a bridge between clients and the microbiology and chemistry departments,…
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About This Role
SGS is hiring a full-time Customer Service Jr. (Pharma) to work on-site. This role serves as a bridge between clients and the microbiology and chemistry departments, ensuring testing services are delivered accurately and on schedule. The position is suited for professionals with a scientific background and customer service experience who can manage proposals, maintain CRM records, and communicate testing updates.
Job Description
SGS is hiring a full-time Customer Service Jr. (Pharma) to work on-site. This role serves as a bridge between clients and the microbiology and chemistry departments, ensuring testing services are delivered accurately and on schedule.
The position is suited for professionals with a scientific background and customer service experience who can manage proposals, maintain CRM records, and communicate testing updates.
Responsibilities
- Collaborate with clients and technical laboratories to scope work for proposals
- Prepare and submit quotes for USP, EP, and JP compendial testing
- Maintain up-to-date client and quotation information in CRM and quotation software
- Act as a liaison between clients and the microbiology and chemistry departments
- Coordinate technical support and advice upon request
- Notify operations of incoming samples upon receiving signed quotes or contracts
- Update clients on testing delays and provide turnaround time communications
- Comply with regulatory requirements supporting GMP, GLP, and ISO standards
- Adhere to the SGS Code of Integrity, professional conduct, and QHSE and HR policies
Requirements
- Bachelor’s degree in a scientific field such as Chemistry or Microbiology
- Minimum 1 year of experience in a customer service position
- Minimum 2 years of experience in pharmaceutical laboratory testing and cGMP
- Proficiency in Microsoft Office applications including Outlook, Word, and Excel
- English C1 level required for written and verbal communication
Qualifications
- Education or experience in Business management or Finance
- Ability to read and interpret technical documents, study protocols, and RFPs
- Experience with quoting or proposal tools like Salesforce or PandaDoc
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This is a full-time position.
What are the remote work options?
The posting specifies that the role is on-site.
What education is required?
Candidates must hold a Bachelor’s degree in a scientific field such as Chemistry, Microbiology, or a related discipline.
What is the salary for this position?
The posting does not specify the salary.
Sample Interview Questions
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