Remote opportunity at
CrestaCustomer Strategy Director
Cresta operates a unified artificial intelligence platform designed to improve customer experience through conversational agents, real-time agent assistance, and conversation intelligence. The organization seeks a Customer…
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About This Role
Cresta operates a unified artificial intelligence platform designed to improve customer experience through conversational agents, real-time agent assistance, and conversation intelligence. The organization seeks a Customer Strategy Director to join its customer strategy division. This position functions as a senior individual contributor role operating across artificial intelligence strategy, contact center transformation, and enterprise sales. The chosen candidate will act as a trusted advisor to C-suite and executive stakeholders within key…
Job Description
Cresta operates a unified artificial intelligence platform designed to improve customer experience through conversational agents, real-time agent assistance, and conversation intelligence. The organization seeks a Customer Strategy Director to join its customer strategy division.
This position functions as a senior individual contributor role operating across artificial intelligence strategy, contact center transformation, and enterprise sales. The chosen candidate will act as a trusted advisor to C-suite and executive stakeholders within key accounts, providing clarity and guiding organizations through technological transitions.
The person in this role will collaborate closely with internal departments including sales, professional services, customer success, product, and marketing. Applicants located in the East or Central United States are strongly preferred, and the position requires regular travel of one to two days per week.
Responsibilities
- Lead executive-level vision sessions and strategic enterprise engagements
- Drive business value discovery, stakeholder alignment, and use-case scoping for large accounts
- Guide clients through operational readiness, change management, and deployment planning
- Assist with pilot design, conversational assessment, goal setting, and executive readouts
- Collaborate with customers to build business cases and internalize value stories
- Partner with sales to encourage full platform adoption and advise on non-standard deal structures
- Represent the voice of the customer internally across product, marketing, and partner teams
- Develop repeatable playbooks, frameworks, and assets to scale enterprise segment approaches
Requirements
- Possess deep credibility in artificial intelligence agents and understand the technology, limitations, and competitive landscape
- Demonstrate contact center domain expertise gained through operation or enterprise-level sales
- Exhibit exceptional executive presence and storytelling abilities to simplify complex artificial intelligence strategies
- Display strong product and technical fluency to address integration tradeoffs and deployment architecture
- Bring proven experience managing large and complex enterprise engagements involving multiple stakeholders and lengthy sales cycles
- Commit to a high-travel schedule and individual contributor responsibilities
Qualifications
- Background as a product manager is considered a strong signal for technical fluency
Core Skills
Benefits
- Comprehensive medical, dental, and vision insurance coverage
- Flexible paid time off policy
- Paid parental leave for new parents
- Retirement savings plan
- Remote work setup budget for a home office
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite personnel
- Variable target compensation eligibility with potential to exceed goals
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The position is listed as remote, though applicants residing in the East or Central United States are strongly preferred.
Does this role require travel?
Yes, the position involves regular customer travel averaging one to two days per week.
Is this a management position?
No, this is a senior individual contributor role that does not involve team management.
What is the salary range for the Customer Strategy Director position?
The salary is not stated in the job posting, though the role is eligible for variable target compensation.
Sample Interview Questions
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