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CanonicalCustomer Success - Team Manager
Canonical, the publisher of the Ubuntu operating system used in cloud, AI, IoT, and data science sectors, is hiring a Customer Success - Team Manager .…
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About This Role
Canonical, the publisher of the Ubuntu operating system used in cloud, AI, IoT, and data science sectors, is hiring a Customer Success - Team Manager . Operating as a globally distributed company with team members across more than 70 countries, the firm delivers open source software and enterprise solutions. In this remote position available within the APAC and AMER regions, the leader will guide, mentor, and coach regional customer success…
Job Description
Canonical, the publisher of the Ubuntu operating system used in cloud, AI, IoT, and data science sectors, is hiring a Customer Success - Team Manager. Operating as a globally distributed company with team members across more than 70 countries, the firm delivers open source software and enterprise solutions. In this remote position available within the APAC and AMER regions, the leader will guide, mentor, and coach regional customer success teams to support company growth, retention, and revenue goals.
The role suits an organized, persistent, analytical, and diplomatic professional who is comfortable navigating ambiguity and adapting to change. Responsibilities include reviewing performance metrics, resolving escalated customer issues, implementing process enhancements, and collaborating across departments such as Sales, Marketing, Product development, and Support. Team managers also lead performance reviews, foster skill development, and work closely with the Global Head of Customer Success.
Employees participate in personal learning and development with an annual budget, receive a performance-driven annual bonus, and travel up to four times yearly for in-person team gatherings. Canonical evaluates compensation annually based on geographical location, experience, and performance, alongside holiday leave, maternity and paternity leave, an Employee Assistance Programme, and travel perks.
Responsibilities
- Analyze regional performance metrics to spot trends, drive efficiency, and achieve business targets
- Resolve escalated customer issues that require specialized expertise or prompt intervention
- Manage, guide, and mentor team members through complex customer situations and goal setting
- Conduct regular performance reviews to identify growth areas and recognize team achievements
- Collaborate across departments including Sales, Marketing, Product development, and Support
- Prepare communication plans, team meetings, and documentation to ensure attention to detail
Requirements
- Strong academic results at both school and university levels
- Demonstrated experience growing and developing a Customer Success Management team
- Track record of delivering exceptional customer success results in SaaS or software industries
- Hands-on experience using data to drive team activities and continuous improvement
- Willingness to travel up to four times a year for internal events
Qualifications
- Bachelor’s degree or equivalent in Business, Communication, or a STEM field
- Proficiency in Japanese, Korean, Spanish, Portuguese, or French (in addition to business English)
Core Skills
Benefits
- Annual compensation reviews based on geography, experience, and performance
- Performance-driven annual bonus
- Distributed work environment with twice-yearly in-person team sprints
- USD 2,000 annual personal learning and development budget
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Priority Pass for travel
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position available in the APAC and AMER regions.
What travel is expected for this role?
Team members must be willing to travel up to four times a year for internal events and in-person team sprints.
What is the salary for this position?
The posting does not specify a salary, noting only that compensation is shaped by geographical location, experience, and performance, and is reviewed annually alongside a performance-driven bonus.
What language skills are preferred?
While English is the business language, proficiency in Japanese, Korean, Spanish, Portuguese, or French is valued.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.