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CanonicalCustomer Success - Team Manager
Canonical, the publisher of the Ubuntu operating system used in cloud computing, AI, and IoT environments, is expanding its global operations and seeks a Customer Success…
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About This Role
Canonical, the publisher of the Ubuntu operating system used in cloud computing, AI, and IoT environments, is expanding its global operations and seeks a Customer Success - Team Manager . Operating as a distributed enterprise, the firm builds open-source solutions utilized by prominent technology and enterprise organizations worldwide. This role focuses on leading regional Customer Success teams within the AMER and APAC territories to sustain revenue retention, improve customer engagement,…
Job Description
Canonical, the publisher of the Ubuntu operating system used in cloud computing, AI, and IoT environments, is expanding its global operations and seeks a Customer Success - Team Manager. Operating as a distributed enterprise, the firm builds open-source solutions utilized by prominent technology and enterprise organizations worldwide.
This role focuses on leading regional Customer Success teams within the AMER and APAC territories to sustain revenue retention, improve customer engagement, and drive up-sells. The position suits organized, persistent, analytical, and adaptable individuals who thrive amidst ambiguity and possess a strong passion for emerging technologies. Responsibilities include mentoring team members, resolving escalated customer concerns, analyzing regional performance metrics, and collaborating across departments such as Sales, Marketing, and Product Development.
Team members participate in internal events and travel up to four times yearly to meet colleagues in person. Canonical reviews compensation annually and provides performance-driven bonuses alongside various employee assistance and learning programs.
Responsibilities
- Prepare communication plans and organize team meetings
- Review key performance indicators and metrics to formulate engagement strategies
- Resolve escalated customer issues that require specialized intervention
- Mentor team members and conduct regular performance reviews
- Collaborate across departments including Sales, Marketing, Product Development, and Support
- Analyze regional performance trends and implement process improvements
Requirements
- Proven track record in Customer Success management
- Experience growing and developing a Customer Success Management team
- Hands-on approach to utilizing data for driving continuous improvement
- Willingness to travel up to four times per year for internal events
Qualifications
- Bachelor degree or equivalent in a STEM subject, Business, or Communication
- Excellent academic results at school and university levels
- Experience working in SaaS or software industries
- Proficiency in Japanese, Korean, Spanish, Portuguese, or French
Core Skills
Benefits
- Performance-driven annual bonus
- Annual compensation review
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Priority Pass for travel
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, these opportunities are remote positions available in the AMER and APAC regions, with colleagues participating in twice-yearly in-person team sprints.
What is the employment type?
The posting specifies a full-time role as a Customer Success - Team Manager.
What are the travel requirements for this job?
The role entails a willingness to travel up to four times a year for internal events and team meetings.
What languages are valued in addition to English?
Proficiency in Japanese, Korean, Spanish, Portuguese, or French is valued for this role.
Sample Interview Questions
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