Opportunity at
TideCustomer Support Analyst with French (Collections)
Tide is hiring a French-speaking customer support analyst for its collections team. The group deals with small business customers whose accounts have fallen behind on payments.…
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About This Role
Tide is hiring a French-speaking customer support analyst for its collections team. The group deals with small business customers whose accounts have fallen behind on payments. Its goal is to help those members find workable options and get their accounts back on track, and the listing presents the post as a place to build collections skills with support around you. The analyst supports members at different points in the collections…
Job Description
Tide is hiring a French-speaking customer support analyst for its collections team. The group deals with small business customers whose accounts have fallen behind on payments. Its goal is to help those members find workable options and get their accounts back on track, and the listing presents the post as a place to build collections skills with support around you.
The analyst supports members at different points in the collections process. Daily work includes handling arrears under the collections policies, agreeing repayment plans that members can realistically keep, and responding to a broad mix of queries and requests. Every action and decision must be recorded clearly in logs and reports.
Training is provided so the analyst can recommend suitable solutions. The role calls for empathy with people who are struggling, sound negotiation and reasoning, and good personal time management. Strong written and spoken French and English are essential.
Pay is listed as a gross annual salary of EUR 20,000 to 22,500. The arrangement is hybrid, and a transport allowance covers the cost of getting to the office on in-office days. Other benefits include annual leave, health and dental cover and a learning budget.
Responsibilities
- Provide practical, prompt support to members going through collections
- Handle arrears according to the collections rulebook
- Agree repayment plans that members can realistically keep
- Respond promptly and accurately to many kinds of questions and requests
- Record actions and decisions precisely in logs and reports
- Look for lasting fixes that suit each member's situation
Requirements
- Strong fluency in French and English, speaking and writing
- Ability to empathise with people facing hardship
- Strong negotiation and reasoning skills
- Good personal time management
- Previous retail or other customer-facing experience
- A strong drive to succeed
Qualifications
- Interest in collections or debt recovery work (helpful)
- Training is provided, so prior collections experience is not required
Core Skills
Benefits
- Gross annual salary of EUR 20,000 to 22,500
- Twenty-five days of holiday with pay
- Three paid days a year for volunteering or learning
- Longer maternity and paternity leave arrangements funded by the company
- Personal learning and development budget
- Additional health and dental insurance and a mental wellbeing platform
- Multisport card, food vouchers and office snacks
- Transport allowance for commuting on hybrid office days, flexible home working and sabbatical leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role hybrid?
Yes. The posting describes a hybrid arrangement and includes a transport allowance for office commuting.
Which languages are required?
Both French and English are required, in speech and in writing.
What salary does the posting state?
The posting lists a gross annual salary of EUR 20,000 to 22,500.
Is prior collections experience needed?
The posting does not require collections experience. It says training is provided, and it asks for customer-facing experience.
Sample Interview Questions
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