Opportunity at
TideCustomer Support Executive with German (Onboarding)
Tide is seeking a German-speaking customer support executive for its onboarding team. This is a frontline group whose purpose is to turn prospects, people who began…
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About This Role
Tide is seeking a German-speaking customer support executive for its onboarding team. This is a frontline group whose purpose is to turn prospects, people who began registering but never finished, into full members who make use of Tide's products during their first period as customers. The job blends service work with selling. The executive phones prospects who have started but not completed registration, takes them through each step of sign-up,…
Job Description
Tide is seeking a German-speaking customer support executive for its onboarding team. This is a frontline group whose purpose is to turn prospects, people who began registering but never finished, into full members who make use of Tide's products during their first period as customers.
The job blends service work with selling. The executive phones prospects who have started but not completed registration, takes them through each step of sign-up, answers their questions and explains what makes Tide worth joining. Rapport is also used to spot chances to suggest other Tide products. Because customer identity documents must be verified, the executive coordinates with the KYC team and resolves documentation problems that arise during sign-up.
Native-level German, spoken and written, is required. Earlier customer service or telesales work is expected, along with a revenue mindset, a target-oriented attitude and comfort with frequent shifts in priorities. Some grounding in compliance, KYC, AML or other FinTech regulation is helpful, as is experience with Zendesk or a predictive dialler.
The company offers a flexible working model with office days and remote days. The listing does not give a specific office address.
Responsibilities
- Call prospects who started signing up but did not finish
- Walk prospects through sign-up and answer their questions in German
- Explain Tide's advantages and convert leads into full members
- Spot opportunities to introduce additional Tide products during onboarding
- Coordinate with the KYC team so documents are complete and problems get resolved
- Hit individual targets while adapting to shifting priorities
Requirements
- Native fluency in German, both speaking and writing
- Earlier work in customer service or telephone sales
- A revenue focus and the ability to up-sell to prospects
- A self-starter who is target-driven and comfortable with change
- A member-first attitude and a strong drive to make a difference
- Technical confidence to work through sign-up and documentation issues
Qualifications
- Knowledge of compliance, KYC, AML or related regulations (ideal)
- Experience in FinTech businesses (ideal)
- Familiarity with Zendesk or similar tools, and with a predictive or power dialler (helpful)
Core Skills
Benefits
- Twenty-five days of holiday with pay
- Three paid days a year for volunteering or learning
- Longer maternity and paternity leave arrangements funded by the company
- Personal learning and development budget of 1,000 BGN a year
- Additional health and dental insurance and a mental wellbeing platform
- Multisport card, food vouchers and office snacks
- Home-working equipment allowance and flexible home working
- Sabbatical leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the location stated?
The posting does not state a specific office location. The listing is marked as on-site.
Is German required?
Yes. The role requires native-level proficiency in both spoken and written German.
What salary does the posting state?
The posting lists a gross annual salary of EUR 17,600 to 19,800.
What does the job involve day to day?
The role involves calling prospects who have not finished signing up, guiding them through onboarding and working with the KYC team on documents.
Sample Interview Questions
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