Opportunity at
ExperianCustomer Support II (Voice Process)
Experian is seeking a Customer Support II for a full-time, on-site voice process position located in Hyderabad. In this role, the professional will manage incoming telephone…
Career Tools
About This Role
Experian is seeking a Customer Support II for a full-time, on-site voice process position located in Hyderabad. In this role, the professional will manage incoming telephone inquiries spanning various business sectors, deliver prompt assistance, handle credit and score report requests, and interpret consumer reports. This position requires investigating and settling customer complaints and disputes, determining correct steps, and collaborating with specialized teams when necessary. The chosen individual will guide consumers…
Job Description
Experian is seeking a Customer Support II for a full-time, on-site voice process position located in Hyderabad. In this role, the professional will manage incoming telephone inquiries spanning various business sectors, deliver prompt assistance, handle credit and score report requests, and interpret consumer reports.
This position requires investigating and settling customer complaints and disputes, determining correct steps, and collaborating with specialized teams when necessary. The chosen individual will guide consumers through dispute resolution procedures, coordinate with financial institutions to validate information, and ensure data integrity within internal systems while complying with the Fair Credit Reporting Act and relevant regulations.
The role is suited for individuals with a background in customer service who possess strong communication abilities and a commitment to service excellence. Experian operates as an equal opportunity and affirmative action employer, maintaining an inclusive culture that offers support programs, flexible work arrangements, and professional development opportunities.
Responsibilities
- Manage inbound telephone calls across multiple lines of business to deliver timely assistance
- Address general questions, interpret consumer reports, and process credit and score report requests
- Handle fraud alert requests from consumers
- Examine and resolve customer disputes and grievances by determining proper actions and engaging specialist teams
- Guide consumers regarding dispute management steps and available resolution options
- Process dispute requests requiring coordination and information validation with financial institutions
- Keep accurate customer records and ensure data quality in internal systems
- Comply with operational procedures and regulatory standards including the Fair Credit Reporting Act
- Take part in continuous learning and development activities to sustain industry knowledge
Requirements
- Graduate degree
- Minimum of one year of inbound customer service experience
- Excellent verbal and written English communication skills
- Strong customer focus and commitment to high-quality service
Core Skills
Benefits
- Maternity, paternity, and adoption leave for all parents
- Subsidised childcare for all employees
- Employee Assistance Program and Mental Health First Aiders
- Compassionate and domestic violence leave
- Flexible work arrangements with annual, sick, and family care leave
- Employee Resource Groups and paid volunteer leave
- Recognition through the One Experian program
- Career mentoring, Harvard ManageMentor, Experian University, and e-learning platforms
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the Customer Support II role?
The position is located in Hyderabad and is on-site.
What are the core experience and education requirements?
Applicants must have a graduate degree along with at least one year of inbound customer service experience and excellent English communication skills.
Is the salary specified in the job posting?
The job posting does not specify the salary for this role.
What type of employment is this?
This is a full-time position.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
