Remote opportunity at
Apollo.ioCustomer Support Specialist
Apollo.io is hiring a Product Advocate to join its customer support team. This fully remote position is open exclusively to applicants living in the Metro Manila…
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About This Role
Apollo.io is hiring a Product Advocate to join its customer support team. This fully remote position is open exclusively to applicants living in the Metro Manila area of the Philippines. Founded in 2015, Apollo.io operates a go-to-market and sales platform utilized by millions of users and over 500,000 companies globally, providing verified B2B contact data and outreach automation tools. In this role, the Product Advocate delivers exceptional customer experiences by…
Job Description
Apollo.io is hiring a Product Advocate to join its customer support team. This fully remote position is open exclusively to applicants living in the Metro Manila area of the Philippines. Founded in 2015, Apollo.io operates a go-to-market and sales platform utilized by millions of users and over 500,000 companies globally, providing verified B2B contact data and outreach automation tools.
In this role, the Product Advocate delivers exceptional customer experiences by providing technical and product support through digital and voice channels within a CRM environment. The ideal candidate possesses strong problem-solving abilities, excellent English communication skills, and a commitment to helping users achieve their goals. Team members adapt to changes in a dynamic work setting, stay informed on new product features, and maintain established service level agreements.
Responsibilities
- Answer customer inquiries using digital and voice channels inside a designated CRM to deliver product and technical assistance
- Troubleshoot user problems by asking targeted questions and escalate difficult issues appropriately
- Keep current on platform updates, new functionalities, and integrations through continuous learning
- Collaborate with colleagues to validate workflows and examine customer feedback trends for internal discussions
- Guide users in understanding core features and benefits that support their business objectives
- Meet performance metrics and service level agreements related to customer satisfaction and resolution times
Requirements
- Minimum of two years of recent experience in an entry-level technical support or customer support position within the tech industry
- Strong problem-solving capabilities to diagnose and resolve intricate customer difficulties
- Capacity to adapt to change and maintain flexibility within a fast-paced setting
- Exceptional verbal and written English communication skills coupled with an empathetic mindset
- Familiarity with ticketing systems, live chat software, and metrics such as resolution time, customer satisfaction scores, and ticket trends
- Effective time management skills combined with the ability to meet established service level agreements
- Skill in translating technical concepts for audiences without technical backgrounds
Qualifications
- Prior background working in SaaS or technology environments
- Experience evaluating customer feedback to drive process or product enhancements
- Familiarity with tools such as Salesforce, Jira, and REST API integrations
- Foundational comprehension of filtering and integration systems
- Basic programming knowledge
- Current students or graduates of a data science or engineering degree program are encouraged to apply even without meeting the two-year experience minimum
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is remote, but applicants must reside in the Metro Manila area of the Philippines and demonstrate full English fluency.
What experience is required for the Product Advocate role?
Candidates must have at least two years of experience in an entry-level technical or customer support tech role, though candidates studying or holding a data science or engineering degree may be considered without this exact experience.
What does Apollo.io do as a company?
Apollo.io operates a go-to-market platform that provides sales and marketing teams with B2B contact data and automation tools to convert prospects into customers.
What salary is offered for this position?
The posting does not specify the salary for this role.
Sample Interview Questions
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