Remote opportunity at
TwilioDigital Sales Representative
Twilio is hiring a Digital Sales Representative to drive growth within its social impact organization. Operating in a remote-first environment based in the UK, this role…
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About This Role
Twilio is hiring a Digital Sales Representative to drive growth within its social impact organization. Operating in a remote-first environment based in the UK, this role focuses on bringing innovative communication solutions to non-profit accounts, public sector entities, healthcare organizations, and traditional NGOs. The position suits professionals dedicated to the social impact market who want to combine technical sales expertise with a passion for helping mission-driven organizations scale their reach.…
Job Description
Twilio is hiring a Digital Sales Representative to drive growth within its social impact organization. Operating in a remote-first environment based in the UK, this role focuses on bringing innovative communication solutions to non-profit accounts, public sector entities, healthcare organizations, and traditional NGOs. The position suits professionals dedicated to the social impact market who want to combine technical sales expertise with a passion for helping mission-driven organizations scale their reach.
As a Digital Sales Representative, you will manage a dedicated book of business, covering Self-Service and Named Account customers. Your daily work will involve identifying customer needs, designing appropriate API platform solutions, handling full sales cycles, and executing automated strategies to maintain high satisfaction and prevent churn. You will also collaborate closely with internal teams across marketing, product, engineering, and support to ensure seamless onboarding and continuous account growth.
Twilio values a diverse workforce and encourages applicants with varied career backgrounds to apply. While the company operates primarily from home, occasional in-person attendance may be required for team off-sites, gatherings, or client meetings. This role offers an opportunity to make a global impact while shaping the future of digital communications.
Responsibilities
- Manage and expand customer accounts across non-profits, public sector, healthcare, and humanitarian aid sectors
- Analyze customer business and technical requirements to design appropriate communication API solutions
- Oversee full sales cycles, manage a book of business, and close new revenue, upsells, and cross-sells
- Execute automated sales strategies to serve a large customer base while preserving satisfaction and preventing churn
- Collaborate with internal cross-functional teams including sales, marketing, engineering, and support
- Maintain accurate sales pipelines and forecasts using Salesforce
- Build expertise in the social impact market to guide prospective clients on platform utilization
Requirements
- At least five years of sales, marketing, or operations experience in a technical SaaS or CPaaS environment
- Demonstrated background in technical solutions selling and deal closing
- Experience managing business forecasts and financial models
- Strong written and verbal communication skills to simplify complex technical and financial information
- High adaptability and comfort with ambiguity and rapid changes
- Strong organizational, prioritization, and process-oriented documentation skills
Qualifications
- Prior experience working with social impact and public sector entities
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Support for volunteering and donation efforts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this Digital Sales Representative position remote?
Yes, the role is remote and based in the UK, though employees may occasionally need to attend in-person meetings, team gatherings, or customer sessions.
What experience is required for this role?
Candidates must have at least five years of experience in sales, marketing, or operations within a technical SaaS or CPaaS environment, along with technical solutions selling and forecasting experience.
What is the salary for this position?
The salary for this position is not stated in the job posting.
What benefits does Twilio offer?
Benefits include competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and support for volunteering and donation efforts.
Sample Interview Questions
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