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GitLabEngagement Manager - French Speaking
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, and accelerate digital transformation while minimizing security risks. Serving over…
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About This Role
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, and accelerate digital transformation while minimizing security risks. Serving over 50 million registered users and more than half of the Fortune 100, the company leverages AI as a core productivity driver across its operations. GitLab is seeking an Engagement Manager to support French-speaking clients. In this capacity, the Engagement Manager functions in a sales…
Job Description
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, and accelerate digital transformation while minimizing security risks. Serving over 50 million registered users and more than half of the Fortune 100, the company leverages AI as a core productivity driver across its operations. GitLab is seeking an Engagement Manager to support French-speaking clients.
In this capacity, the Engagement Manager functions in a sales overlay capacity, guiding clients toward positive business outcomes by driving the adoption of high-value platform functionality. Acting as a trusted advisor, the professional collaborates closely with sales, customer success, and professional delivery teams to guarantee high customer satisfaction levels.
Responsibilities
- Conduct discovery sessions with account teams or clients to evaluate current states, limitations, and expected business outcomes
- Identify standard and custom services tailored to client goals
- Develop custom-scoped service engagement proposals for strategic accounts under senior guidance
- Communicate technical solution proposals clearly to account teams and customers
- Meet and exceed established financial targets
- Present the GitLab services value proposition, catalog, and methodologies
- Explain standard packaged offerings to secure customer agreement
- Clarify commercial terms including pricing, performance periods, and invoicing structures
- Assist account teams in executing governing legal agreements for services
- Coach account executives on incorporating consulting and education services into orders
- Coordinate the closing process alongside account executives
- Partner with professional services operations to ensure appropriate skill, language, and timezone matching
- Manage standard objections regarding pricing and do-it-yourself implementations
- Maintain weekly updates for quarterly bookings forecasts using Salesforce and Clari
- Identify and escalate risks to account executives and leadership
- Build internal relationships with account executives, customer success managers, and solutions architects
- Participate in sales leadership forecast calls to report on services and identify key accounts
- Deliver prompt and predictable responses to inquiries from clients and account executives
- Engage in mentorship with senior engagement managers and maintain an individual development plan
- Report customer behavior trends to the practice management team
Requirements
- Proficiency in the French language
- Ability to update quarterly bookings forecasts weekly using Salesforce or Clari
Core Skills
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
GitLab hires new team members globally and notes that roles are remote, though certain positions may carry specific location-based eligibility requirements.
What language skills are necessary for this role?
French language proficiency is essential for this position.
What benefits are provided with this job?
Provided benefits include flexible paid time off, team member resource groups, equity compensation, an employee stock purchase plan, a growth and development fund, parental leave, and home office support.
What is the salary for this position?
The job posting does not specify a salary.
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