Remote opportunity at
ServiceNowDirector, CRM Sales – State & Local Government (West)
ServiceNow is seeking a Director of CRM Sales for State & Local Government in the West region. The employer builds an AI-native platform designed to bring…
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About This Role
ServiceNow is seeking a Director of CRM Sales for State & Local Government in the West region. The employer builds an AI-native platform designed to bring together data, workflows, and artificial intelligence to assist businesses and organizations in operating efficiently. This full-time position involves leading a team of five to eight CRM account executives focused on expanding business and securing new public sector accounts across the Western United States. The…
Job Description
ServiceNow is seeking a Director of CRM Sales for State & Local Government in the West region. The employer builds an AI-native platform designed to bring together data, workflows, and artificial intelligence to assist businesses and organizations in operating efficiently.
This full-time position involves leading a team of five to eight CRM account executives focused on expanding business and securing new public sector accounts across the Western United States. The person stepping into this role will oversee regional go-to-market strategies, manage performance forecasts, participate in high-level executive meetings, and build cross-functional partnerships.
Candidates must live near a major West Coast or Western US metro area that allows for a reasonable drive to a primary airport, with a strong preference for Sacramento or the State of California. The position involves up to 50 percent travel.
Responsibilities
- Lead, coach, and support a team of five to eight CRM account executives targeting new business growth in the Western US public sector
- Recruit, hire, retain, and grade team talent while promoting high performers
- Deliver reliable sales forecasts, inspect pipelines, and hit quarterly and annual sales targets
- Assist field sales teams directly to close opportunities and drive revenue
- Collaborate with Sales Operations to create and execute regional go-to-market strategies covering market presence and competitive positioning
- Participate in territory design, quota allocation, and performance standard setting
- Guide territory planning, executive relationship building, and the pursuit of transformational CRM deals
- Meet with C-level agency leaders to discuss business priorities such as citizen experience, field operations, and contact center services
- Establish cross-functional alliances with solution consulting, professional services, marketing, partner communities, and leadership
- Expand existing customer accounts through business reviews, regular engagement, and a focus on product adoption
Requirements
- Minimum of 5 years in a dedicated people management role leading enterprise software account executives
- Minimum of 10 years of software or solutions sales experience demonstrating high quota attainment and new business acquisition
- Relevant background selling front-office applications including CRM, CX, Service, CCaaS, or FSM
- State & Local Government sales experience including public procurement and agency buying cycles
- Ability to build senior and C-level relationships and handle complex deal negotiations
- Financial and analytical planning proficiency with CRM forecasting ownership
- Willingness to travel up to 50 percent
- Must reside in a major West Coast or Western US metro with reasonable access to a major airport
Qualifications
- Experience working closely with the State of California and its associated agencies
- AI fluency encompassing workflow automation, AI-driven insights, or tool integration
- Demonstrated ability to drive revenue through partner ecosystems and build collaborative team cultures
Core Skills
Benefits
- Base pay ranging from $153,750 to $253,700 per year
- Equity when applicable
- Variable and incentive compensation structure such as On Target Earnings
- Health plans including flexible spending accounts
- 401(k) plan with company match
- Employee Stock Purchase Plan
- Matching donations program
- Flexible time away plan
- Family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The base pay is between $153,750 and $253,700 per year, supplemented by equity when applicable, benefits, and variable or incentive compensation structures like On Target Earnings.
Where is this job located?
The posting indicates the role is remote, though candidates must reside in a major West Coast or Western US metro area with reasonable access to a major airport. Sacramento or the State of California is strongly preferred.
How much travel is required for this role?
The position requires a willingness to travel up to 50 percent.
What kind of management experience is required?
Applicants must have at least five years of dedicated people management experience leading enterprise software account executives, alongside a minimum of ten years in software or solutions sales.
Sample Interview Questions
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