Remote opportunity at
CrestaDirector of Enterprise AI Success.
Cresta is a conversational AI enterprise platform originating from the Stanford AI Lab that helps major brands optimize customer interactions across channels. The organization is seeking…
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About This Role
Cresta is a conversational AI enterprise platform originating from the Stanford AI Lab that helps major brands optimize customer interactions across channels. The organization is seeking a Director of Enterprise AI Success to manage and mentor a team of AI Success Managers working with large enterprise clients. This position blends account ownership, strategic consulting, and AI product expertise. The selected professional will establish operational rhythms, guide customer portfolio strategy, and…
Job Description
Cresta is a conversational AI enterprise platform originating from the Stanford AI Lab that helps major brands optimize customer interactions across channels. The organization is seeking a Director of Enterprise AI Success to manage and mentor a team of AI Success Managers working with large enterprise clients.
This position blends account ownership, strategic consulting, and AI product expertise. The selected professional will establish operational rhythms, guide customer portfolio strategy, and collaborate cross-functionally with sales, product, engineering, marketing, and professional services.
The role suits a data-driven leader experienced in fast-paced software or technology environments who can navigate ambiguity, foster executive relationships, and guide teams through organizational and technical workflows.
Responsibilities
- Recruit, coach, and mentor Enterprise AI Success Managers while building necessary training and career development tools
- Partner with executive, operational, and technical client stakeholders to establish clear success frameworks and strategic paths to value
- Oversee portfolio management across multiple complex enterprise accounts to ensure adoption, renewal, and expansion
- Guide teams in platform configuration, workflow design, prompting, and product fluency
- Monitor key success metrics including time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention
- Collaborate across departments with sales, product, engineering, marketing, and professional services
Requirements
- Experience managing customer success, strategic account management, consulting, or similar customer-facing teams in technology, SaaS, or AI industries
- Demonstrated history of driving retention, expansion, adoption, and measurable business outcomes for enterprise accounts
- Capacity to travel approximately 25 percent of the time and work across different time zones
Core Skills
Benefits
- Comprehensive medical, dental, and vision health coverage plans
- Flexible paid time off policy
- Paid parental leave for new parents
- Retirement savings plan
- Remote work setup budget for home office productivity
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite personnel
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Director of Enterprise AI Success role?
The base salary range is USD 180,000 to 245,000 per year, plus bonus and equity.
Is travel required for this position?
Yes, candidates should be willing to travel approximately 25% of the time and work across time zones.
What employment type is this job?
The posting specifies full-time employment.
Are specific educational degrees required?
The posting does not specify any required educational degrees or certifications.
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