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Axon SpainDirector, Professional Services
Axon seeks a Director, Professional Services to manage its Enterprise Technical Program Management team across the Americas. The organization builds devices and cloud software geared towards…
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About This Role
Axon seeks a Director, Professional Services to manage its Enterprise Technical Program Management team across the Americas. The organization builds devices and cloud software geared towards public safety and justice. In this position, the candidate will oversee a group of nine to twelve direct reports who act as onsite delivery leads assisting major enterprise customers in the United States and Canada with product configuration, frontline worker training, and change management.…
Job Description
Axon seeks a Director, Professional Services to manage its Enterprise Technical Program Management team across the Americas. The organization builds devices and cloud software geared towards public safety and justice. In this position, the candidate will oversee a group of nine to twelve direct reports who act as onsite delivery leads assisting major enterprise customers in the United States and Canada with product configuration, frontline worker training, and change management. This remote role also involves traveling on the road thirty to fifty percent of the time.
The person in this role will guide team execution, maintain technical standards, cultivate team accountability, and foster staff development. Responsibilities include evaluating statements of work, collaborating with Sales on large project scoping, managing resource allocation, and driving operational scaling initiatives. The director acts as an executive point of contact for complex customer escalations, partnering with leadership across Product, Engineering, Customer Success, and Sales to influence roadmap decisions and improve deployment processes.
This opportunity is suited for a seasoned leader with extensive technical program management background, operational planning expertise, and experience directing customer engagements alongside executive stakeholders. The chosen candidate will join a mission-driven workplace focused on protecting lives and enhancing safety for communities.
Responsibilities
- Lead the Enterprise Technical Program Management team across the Americas through coaching, execution, and performance accountability
- Hire staff to scale the team in alignment with customer demand
- Foster a culture focused on accountability, technical quality, and customer empathy
- Develop career growth paths and succession plans for junior and senior program managers
- Review statements of work and collaborate with Sales on scoping and planning large projects
- Manage operational planning, resource allocation, and program scaling
- Establish performance measures and quality standards while refining delivery models using data and feedback
- Provide hands-on operational support on projects when necessary
- Serve as the executive escalation point for complex, high-priority customer issues
- Partner with senior leaders in Product, Engineering, Customer Success, and Sales to share project insights and influence product roadmaps
Requirements
- Seven or more years of progressive leadership experience managing technical programs
- Experience developing a team of program managers at varying career levels
- Experience setting direction and building scalable operational frameworks within fast-changing environments
- Experience with operational planning, resource planning, and forecasting
- Experience leading customer engagement with executive-level stakeholders
- Experience influencing decisions across cross-functional and senior leadership groups
- Experience handling escalations and incidents while communicating clearly with executives
- Working knowledge of SaaS, cloud infrastructure, networking, and enterprise IT systems
- Analytical mindset capable of making data-informed decisions and building accountability through metrics
Qualifications
- Experience supporting large enterprise software systems
- Experience scaling large teams
- Project Management Professional (PMP) or similar program management certification
Core Skills
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision insurance plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Employee Resource Groups (ERGs)
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and travel requirement for the Director, Professional Services role?
The position is remote from the United States, with required travel on the road thirty to fifty percent of the time.
Who will the Director, Professional Services report to?
The role reports to the Senior Director of Professional Services, Enterprise.
How many direct reports does this position manage?
The director manages nine to twelve Technical Program Managers.
What salary is offered for this role?
The specific salary is not stated in the job posting, though the company offers a competitive salary along with a 401k with an employer match.
What certifications are considered a plus for candidates?
A Project Management Professional (PMP) or similar program management certification is listed as a plus.
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