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AngkasDREX Supervisor
Angkas operates a ride-hailing platform across the Philippines featuring over 8 million downloads and thousands of biker-partners, aiming to provide reliable transportation and reduce poverty. The…
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About This Role
Angkas operates a ride-hailing platform across the Philippines featuring over 8 million downloads and thousands of biker-partners, aiming to provide reliable transportation and reduce poverty. The company is hiring a DREX Supervisor to oversee rider concerns, manage community leadership, and track performance metrics. This role involves maintaining operational standards, resolving community issues, executing welfare programs, and gathering market intelligence within the transportation sector. The position requires someone capable of guiding…
Job Description
Angkas operates a ride-hailing platform across the Philippines featuring over 8 million downloads and thousands of biker-partners, aiming to provide reliable transportation and reduce poverty. The company is hiring a DREX Supervisor to oversee rider concerns, manage community leadership, and track performance metrics. This role involves maintaining operational standards, resolving community issues, executing welfare programs, and gathering market intelligence within the transportation sector.
The position requires someone capable of guiding community structures, analyzing key performance indicators like cancellations and activity rates, and coordinating support requests across departments. The selected individual will act as an operational link between management and the community while ensuring adherence to internal policies.
Responsibilities
- Lead and support community structures and their leaders in alignment with company targets and policies
- Monitor and analyze performance metrics including activity rates, cancellations, ratings, and key performance indicator compliance
- Coach individuals needing improvement and recognize high performers
- Address and resolve community concerns professionally while coordinating assistance requests with relevant departments
- Plan and execute engagement, welfare, and productivity programs
- Track competitor activities and community sentiment to provide actionable insights
- Ensure adherence to operational standards and escalate policy gaps
Requirements
- Possess a valid Driver's License
- Ability to operate a motorcycle
- Minimum of 3 years of experience in operations management, preferably within the logistics or transportation industry
- Proficiency in data analysis tools, GPS tracking systems, and transportation management software
- Strong interpersonal, leadership, communication, and problem-solving skills
- Strong time-management and organizational abilities
Qualifications
- Bachelor's degree in Operations Management, Business Administration, or a related field
Core Skills
Benefits
- Flexible work arrangements
- Opportunities to maintain work-life balance
- Free meals and gym access
- Career advancement and promotion opportunities
- Competitive salary with pay increase opportunities
- Exposure to an innovative, agile, and tech-driven team environment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the core duties of a DREX Supervisor?
The supervisor handles rider concerns, leads community engagement, tracks performance metrics, executes engagement programs, and monitors competitor activities.
What educational background is required?
Applicants need a bachelor's degree in Business Administration, Operations Management, or a related field.
Are there specific licensing or operational skills required?
Yes, candidates must hold a valid Driver's License and be able to operate a motorcycle.
Does the posting specify the exact location or salary?
The specific location and salary amount are not specified in the job posting.
Sample Interview Questions
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