Opportunity at
AngkasDriver Experience Supervisor
Angkas, a leading ride-hailing platform in the Philippines with over eight million downloads and thousands of biker-partners, seeks a Driver Experience Supervisor (DREX) . The organization…
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About This Role
Angkas, a leading ride-hailing platform in the Philippines with over eight million downloads and thousands of biker-partners, seeks a Driver Experience Supervisor (DREX) . The organization aims to eliminate poverty through innovative transportation solutions, delivering safe, reliable, and convenient rides. In this position, the supervisor oversees rider concerns, supports community structures and leaders, and aligns field operations with company targets. The role suits professionals with a background in operations management…
Job Description
Angkas, a leading ride-hailing platform in the Philippines with over eight million downloads and thousands of biker-partners, seeks a Driver Experience Supervisor (DREX). The organization aims to eliminate poverty through innovative transportation solutions, delivering safe, reliable, and convenient rides.
In this position, the supervisor oversees rider concerns, supports community structures and leaders, and aligns field operations with company targets. The role suits professionals with a background in operations management who can track performance metrics, resolve community issues, and execute welfare programs.
The role operates within an innovative, tech-driven environment that provides flexibility, promoting work-life balance alongside career growth opportunities.
Responsibilities
- Lead and support community structures and their leaders while aligning operations with company targets
- Communicate official directives and updates consistently
- Track and analyze community performance metrics such as activity rates, cancellations, ratings, and key performance indicators
- Recognize top performers and coach individuals who need improvement
- Address and resolve community concerns professionally and promptly
- Process assistance requests and coordinate with relevant departments
- Gather and relay community feedback to management
- Plan and execute productivity, engagement, and welfare programs
- Manage incentive programs and evaluate their effectiveness
- Monitor competitor activities and community sentiment to provide actionable insights
- Ensure adherence to operational standards and company policies
- Participate in ongoing training and share knowledge within the team
Requirements
- Possess a valid driver's license
- Ability to operate a motorcycle
- Hold a bachelor's degree in Operations Management, Business Administration, or a related field
- Minimum of three years of experience in operations management
- Proficiency in GPS tracking systems, data analysis tools, and transportation management software
- Strong leadership, interpersonal, communication, and problem-solving skills
- Strong organizational and time-management abilities
Qualifications
- Experience in the logistics or transportation industry
Core Skills
Benefits
- Work flexibility
- Work-life balance
- Free meals
- Gym access
- Career advancement and promotion opportunities
- Competitive salary with pay increase opportunities
- Start-up environment
- Collaboration with a diverse team
- Modern tools and cutting-edge technology
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the job location and remote work policy?
The specific location is not stated in the posting. Regarding remote policy, the employer notes flexibility to work onsite, remotely, or in a hybrid setup.
What are the core educational and experience requirements?
Applicants must hold a bachelor's degree in Business Administration, Operations Management, or a related field, alongside at least three years of experience in operations management.
Are there specific licensing or operational skills required?
Yes, candidates must possess a valid driver's license, be able to operate a motorcycle, and demonstrate proficiency in transportation management software, GPS tracking systems, and data analysis tools.
What salary and benefits are offered?
The exact salary amount is not specified, but the position offers a competitive salary with opportunities for pay increases, along with free meals, gym access, work flexibility, and career advancement.
Sample Interview Questions
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