On-site opportunity at
LalamoveDriver Operations Associate - Driver Assistance
Lalamove is a global on-demand delivery platform that operates in the logistics industry, connecting customers and drivers directly via technology to handle delivery and moving services.…
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About This Role
Lalamove is a global on-demand delivery platform that operates in the logistics industry, connecting customers and drivers directly via technology to handle delivery and moving services. The company is currently seeking a Driver Operations Associate for Driver Assistance to join the team full-time. In this role, the associate provides daily in-person support to drivers at the hub, helping resolve account issues and ensuring a positive visitor experience. The position requires…
Job Description
Lalamove is a global on-demand delivery platform that operates in the logistics industry, connecting customers and drivers directly via technology to handle delivery and moving services. The company is currently seeking a Driver Operations Associate for Driver Assistance to join the team full-time. In this role, the associate provides daily in-person support to drivers at the hub, helping resolve account issues and ensuring a positive visitor experience.
The position requires an individual who can remain calm during high-pressure situations, display empathy and patience when dealing with frustrated individuals, and deliver clear, accurate information about services. Key duties involve handling sensitive and complex cases, such as safety violations and brand-impacting events, as well as analyzing data to spot operational risks and patterns.
This role is well-suited for professionals with a background in customer service, driver support, or fast-paced case management. Candidates must be comfortable utilizing reporting systems, ticketing platforms, and dashboards to track and manage issues effectively.
Responsibilities
- Deliver daily face-to-face support for drivers regarding account issues
- Maintain a positive experience for drivers who visit the hub
- Communicate accurate and clear information regarding services
- Handle and resolve complex or high-priority driver cases, including brand-impacting situations and safety violations
- Examine case data to spot patterns, risks, and inefficiencies, then act upon those insights
Requirements
- Possess strong verbal communication skills along with empathy and patience
- Demonstrate the ability to stay calm under pressure and evaluate concerns quickly
- Show experience managing sensitive or complex driver cases
- Communicate professionally and clearly in both written and verbal formats
- Demonstrate proficiency with reporting systems, dashboards, and ticketing tools
- Hold a college degree
- Have knowledge of Google Sheets and Microsoft Excel
- Bring experience using CRM or case management tools like Zendesk, Salesforce, or proprietary platforms
- Bring background experience in customer service, driver support, or case management within a fast-paced environment
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the Driver Operations Associate?
The posting specifies that this is a full-time position.
What are the location and remote work details for this position?
The job location and remote status are not specified in the posting, though the role involves daily face-to-face assistance for drivers visiting the hub.
What educational background is needed for this role?
Applicants must be college graduates.
Does the posting list a salary for this job?
The source posting does not specify a salary.
Sample Interview Questions
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