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CanonicalEnterprise Customer Success Manager
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company provides open-source…
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About This Role
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company provides open-source software and operating systems utilized in artificial intelligence, public cloud, data science, internet of things, and engineering initiatives. Operating as a distributed organization with personnel spanning over 75 countries, Canonical conducts very few office-based roles and coordinates team gatherings twice to four times each…
Job Description
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company provides open-source software and operating systems utilized in artificial intelligence, public cloud, data science, internet of things, and engineering initiatives. Operating as a distributed organization with personnel spanning over 75 countries, Canonical conducts very few office-based roles and coordinates team gatherings twice to four times each year in various global locations.
In this remote position, the Enterprise Customer Success Manager builds trust with assigned accounts, minimizes churn, mitigates risks, and encourages product adoption and expansion. Professionals in this role specialize in specific client segments ranging from small and medium enterprises to large corporations with established annual recurring revenue. Responsibilities involve onboarding new users, managing geographic portfolios, resolving blockers alongside engineering teams, and guiding engagement plans in coordination with sales and field engineering groups.
The role suits individuals possessing strong customer-facing abilities and a passion for data center and cloud infrastructure technologies. Candidates must bring relevant IT industry experience across specific technical domains, excellent presentation skills, and familiarity with agile methodologies. Multilingual capabilities in Spanish and Portuguese alongside English are appreciated by the team. Canonical evaluates compensation annually by factoring in geographical location, experience, and performance, while providing performance-driven bonuses or commissions alongside various wellness and travel benefits.
Responsibilities
- Onboard new customers and introduce them to support processes and products such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications
- Coordinate complex projects involving developers, IT managers, and industry decision-makers
- Partner with Sales, Field Engineering, and Support to build and deliver engagement plans that align with customer objectives
- Oversee a regional customer portfolio to spot renewal risks and growth opportunities together with the Sales team
- Run disciplined weekly customer and business review sessions with cross-functional teams to prioritize and resolve blockers
- Advocate for clients internally to shape product roadmaps, documentation, websites, and processes
- Handle reactive ticket requests and execute multi-customer digital campaigns
Requirements
- Minimum 5 years of work experience closely tied to IT
- Exposure to projects involving Linux OS, storage, data applications, cloud computing, networking, security, migration, or IoT
- Strong presentation skills capable of leading discussions about complex software
- Demonstrated ability to build and improve internal processes while ensuring timely delivery on client projects
- Collaboration skills for interacting with all departments and organizational levels internally and externally
- Knowledge of agile methodologies
Qualifications
- Proficiency in written and spoken Spanish and Portuguese alongside an excellent command of English
- Experience with Salesforce, Jira, and other CRM platforms
Core Skills
Benefits
- Distributed work environment with twice-yearly in-person team sprints
- Personal learning and development budget of USD 2,000 annually
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program and Wellness Platform
- Travel opportunities to meet colleagues internationally
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, this role is based remotely as part of a globally distributed company.
What salary does this position offer?
The posting does not specify a salary figure, though compensation is determined using geographical location, experience, and performance, and includes a performance-driven annual bonus or commission.
What qualifications are required for the Enterprise Customer Success Manager role?
Candidates must have at least 5 years of IT-related work experience involving topics like Linux OS, cloud computing, storage, networking, security, migration, IoT, or data applications, alongside strong presentation skills, process improvement experience, and knowledge of agile methodologies.
What is the employment type?
The employment type is full-time.
Sample Interview Questions
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