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CanonicalEnterprise Customer Success Manager (French speaker)
Canonical is seeking an Enterprise Customer Success Manager fluent in French to join its growing team in the EMEA region. In this remote position, the selected…
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About This Role
Canonical is seeking an Enterprise Customer Success Manager fluent in French to join its growing team in the EMEA region. In this remote position, the selected professional will help reduce customer churn, facilitate product adoption, and drive expansion across existing accounts. Canonical publishes Ubuntu and operates as a pioneer in open-source software, supporting products ranging from open-source infrastructure and cloud applications to data solutions. The Customer Success team acts as…
Job Description
Canonical is seeking an Enterprise Customer Success Manager fluent in French to join its growing team in the EMEA region. In this remote position, the selected professional will help reduce customer churn, facilitate product adoption, and drive expansion across existing accounts. Canonical publishes Ubuntu and operates as a pioneer in open-source software, supporting products ranging from open-source infrastructure and cloud applications to data solutions.
The Customer Success team acts as a strategic department designed to build trust and deliver positive user experiences with Canonical offerings. Professionals in this role specialize in specific segments such as Mass, Focus, or Step Growth, while also contributing to business support for unassigned store and tech accounts. Daily responsibilities include onboarding clients, guiding complex projects with technical stakeholders, resolving blockers, and working alongside sales and engineering divisions.
Ideal candidates bring a solid background in information technology and cloud infrastructure. This role suits individuals who excel in client-facing communications, cross-functional collaboration, and strategic relationship management. Canonical operates as a distributed company supporting remote work and provides various perks including annual performance bonuses, learning budgets, and global team sprints.
Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate complex projects involving developers, IT managers, and decision makers
- Collaborate with sales, field engineering, and support teams to fulfill customer objectives
- Manage a regional customer portfolio and spot growth opportunities or renewal risks
- Run disciplined weekly customer and business reviews with cross-functional teams to resolve blockers
- Advocate for customers internally to influence product roadmaps, documentation, and processes
- Handle reactive ticket requests and execute multi-customer digital campaigns
Requirements
- Native level proficiency in French combined with an excellent command of English
- Minimum of five years of professional experience in IT
- Exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Strong presentation capabilities suited for discussing complex software
- Experience in building and improving internal processes while meeting project delivery deadlines
- Team player orientation capable of interacting across all organizational levels
Qualifications
- Knowledge of agile methodologies
- Experience working with Salesforce, Jira, and other CRM platforms
Core Skills
Benefits
- Performance-driven annual bonus
- Annual compensation reviews
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Personal learning and development budget of USD 2,000 per year
- Twice-yearly in-person team sprints
- Travel opportunities to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is based remotely in the EMEA region.
What language skills are required?
Applicants must have a native level of French alongside an excellent command of English for internal interactions.
What experience level is needed for this job?
Candidates need a minimum of 5 years of work experience with a strong background in IT and exposure to topics such as Linux OS, cloud computing, or data applications.
What is the salary for this role?
The posting does not specify a salary.
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