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CanonicalEnterprise Customer Success Manager
Canonical, the publisher of the Ubuntu platform and a provider of operating systems and open-source software, is seeking an Enterprise Customer Success Manager to join its…
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About This Role
Canonical, the publisher of the Ubuntu platform and a provider of operating systems and open-source software, is seeking an Enterprise Customer Success Manager to join its growing team. The company serves global enterprise and technology markets, supporting initiatives in public cloud, AI, data science, IoT, and engineering innovation. Operating as a distributed organization with over 1,200 team members across more than 75 countries, Canonical provides a collaborative environment where teams…
Job Description
Canonical, the publisher of the Ubuntu platform and a provider of operating systems and open-source software, is seeking an Enterprise Customer Success Manager to join its growing team. The company serves global enterprise and technology markets, supporting initiatives in public cloud, AI, data science, IoT, and engineering innovation. Operating as a distributed organization with over 1,200 team members across more than 75 countries, Canonical provides a collaborative environment where teams gather in-person a few times a year in various global locations.
As part of the newly established Customer Success department, this remote role focuses on minimizing client churn and risk, driving the adoption of new services and products, and facilitating expansion across accounts. Professionals in this role specialize in specific customer segments ranging from small and medium enterprises to large companies and high-potential accounts. Day-to-day responsibilities include onboarding new customers, running weekly business reviews, handling reactive support tickets, coordinating complex projects across multiple departments, and advocating for customer needs internally.
The ideal candidate brings significant experience in IT infrastructure, customer-facing skills, presentation abilities, and familiarity with agile methodologies. This position suits individuals passionate about cloud computing, Linux OS, networking, security, and data center technologies. Canonical offers an annual compensation review, a performance-driven bonus or commission structure, personal learning budgets, and remote working conditions supported by periodic team gatherings.
Responsibilities
- Onboard new customers and introduce them to products and support workflows
- Collaborate with developers, IT managers, and enterprise decision-makers on complex projects
- Partner with Sales, Field Engineering, and Support teams to deliver customer engagement plans
- Manage a regional portfolio of customers to identify growth opportunities and renewal risks
- Facilitate disciplined weekly customer and business review sessions with cross-functional teams
- Represent the customer internally to influence product roadmaps, documentation, and processes
- Handle reactive customer support ticket requests
- Execute multi-customer campaigns through digital touch-points
Requirements
- Minimum 5 years of professional experience related to IT
- Exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Strong presentation capabilities for discussing complex software
- Experience building and enhancing internal processes while maintaining project delivery timelines
Qualifications
- Proficiency in written and spoken Spanish and Portuguese, alongside excellent English skills
- Experience working with Salesforce, Jira, and other CRMs
Core Skills
Benefits
- Annual compensation review
- Performance-driven annual bonus or commission
- Distributed work environment with twice-yearly in-person team sprints
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program and Wellness Platform
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is based remotely, aligned with Canonical's globally distributed operational model.
What is the employment type?
The posting specifies full-time employment.
What salary is offered for this role?
The source posting does not specify a salary figure, noting that compensation takes geographical location, experience, and performance into account.
What travel is expected?
Teams meet in person two to four times yearly in various global locations to align on strategy and execution.
Sample Interview Questions
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