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CanonicalEnterprise Customer Success Manager
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. Operating in a distributed…
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About This Role
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. Operating in a distributed environment with over 1,200 colleagues across more than 75 countries, Canonical provides open-source software and operating systems utilized in public clouds, AI, data science, IoT, and enterprise infrastructure. In this remote position, the selected professional will manage customer portfolios, decrease churn, mitigate risk, and…
Job Description
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. Operating in a distributed environment with over 1,200 colleagues across more than 75 countries, Canonical provides open-source software and operating systems utilized in public clouds, AI, data science, IoT, and enterprise infrastructure. In this remote position, the selected professional will manage customer portfolios, decrease churn, mitigate risk, and facilitate product adoption and account expansion.
The role involves working directly with developers, IT managers, and enterprise decision-makers across specific segments—such as SMEs starting their journey, established large companies, and high-potential accounts. Responsibilities include onboarding new clients, coordinating complex projects, collaborating with sales and engineering divisions, running weekly customer reviews, and providing reactive ticket assistance. Candidates must possess strong technical familiarity with IT environments and excellent presentation abilities. Canonical offers a distributed work environment with annual compensation reviews, performance-driven bonuses, a learning and development budget, and periodic in-person team sprints.
Responsibilities
- Onboard new customers and introduce them to support processes and products including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications
- Plan and coordinate complex projects alongside developers, IT managers, and industry decision-makers
- Partner with Sales, Field Engineering, and Support to build and deliver engagement strategies aligned with customer goals
- Oversee a regional customer portfolio to spot renewal risks and growth avenues alongside Sales
- Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers
- Represent the customer internally to shape product roadmaps, documentation, and processes
- Handle reactive support tickets and execute multi-customer digital campaigns
Requirements
- Minimum 5 years of professional IT experience tied to areas such as Linux OS, storage, data applications, cloud computing, networking, security, migrations, or IoT
- Strong presentation capabilities suited for explaining complex software
- Experience building and improving internal processes while meeting project delivery deadlines
- Team player experience interacting across departments and external levels
- Knowledge of agile methodologies
Qualifications
- Proficiency in written and spoken Spanish and Portuguese
- Experience working with Salesforce, Jira, and other CRM platforms
Core Skills
Benefits
- Distributed work environment with twice-yearly in-person team sprints
- Annual personal learning and development budget of USD 2,000
- Annual compensation reviews
- Performance-driven annual bonus or commission
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program and Wellness Platform
- Travel opportunities to meet colleagues with priority pass and upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this an on-site or remote position?
This role is based remotely, aligned with Canonical's globally distributed team structure.
What is the employment type?
The posting specifies full-time employment.
What salary is offered for this role?
The source posting does not specify a salary amount, though it notes that compensation considers geographical location, experience, and performance globally.
Are there travel requirements?
Teams meet in person two to four times a year in various global locations for strategy and execution alignment.
What languages are considered a plus for this position?
Proficiency in Spanish and Portuguese, alongside an excellent command of English, is strongly appreciated by the Customer Success team.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.