Remote opportunity at
CanonicalEnterprise Customer Success Manager (French speaker)
Canonical seeks an Enterprise Customer Success Manager to join its growing team, focusing on French-speaking clients within the EMEA region. In this remote position, the chosen…
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About This Role
Canonical seeks an Enterprise Customer Success Manager to join its growing team, focusing on French-speaking clients within the EMEA region. In this remote position, the chosen professional will help reduce churn, encourage product adoption, and drive account expansion across Canonical's extensive portfolio, including Ubuntu Pro, OpenStack, Kubernetes, and data applications. The customer success department operates across specialized segments ranging from small and medium enterprises to large businesses with established annual…
Job Description
Canonical seeks an Enterprise Customer Success Manager to join its growing team, focusing on French-speaking clients within the EMEA region. In this remote position, the chosen professional will help reduce churn, encourage product adoption, and drive account expansion across Canonical's extensive portfolio, including Ubuntu Pro, OpenStack, Kubernetes, and data applications. The customer success department operates across specialized segments ranging from small and medium enterprises to large businesses with established annual recurring revenue.
Daily activities involve onboarding clients, coordinating intricate projects with developers and IT directors, running weekly business reviews, and acting as an internal customer advocate to shape product roadmaps. Canonical is a pioneering technology enterprise publishing Ubuntu and driving global shifts toward open source. Since its founding in 2004, the organization has operated as a distributed, remote-first workplace.
Responsibilities
- Onboard new clients and introduce them to product offerings and support processes
- Coordinate complex projects involving developers, IT managers, and decision makers
- Partner with Sales, Field Engineering, and Support to deliver engagement plans aligned with customer objectives
- Manage a regional portfolio of accounts while identifying growth opportunities and renewal risks
- Run disciplined weekly customer and business reviews with cross-functional teams to resolve blockers
- Advocate for customers internally to influence product roadmaps, documentation, and processes
- Handle reactive ticket requests and execute multi-customer digital campaigns
Requirements
- Native French proficiency along with an excellent command of English
- Minimum of five years of professional experience with a strong background in IT
- Exposure to projects involving Linux OS, storage, data applications, cloud computing, networking, security, migration, or IoT
- Strong presentation capabilities for discussing complex software
- Experience building and improving internal processes while maintaining timely project delivery
- Ability to work collaboratively across all departments and external levels
Qualifications
- Knowledge of agile methodologies
- Familiarity with Salesforce, Jira, and other CRM systems
Core Skills
Benefits
- Performance-driven annual bonus alongside base pay
- Annual compensation reviews
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards and annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunities to travel for team sprints and company events with priority travel passes and upgrades
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is based remotely in the EMEA region. Canonical has operated as a remote-first company since 2004.
What language skills are required?
Candidates must have native-level French proficiency and an excellent command of English for internal interactions.
What experience is required for this role?
Applicants need a minimum of 5 years of work experience with a strong IT background and exposure to topics such as Linux OS, cloud computing, storage, networking, security, or data applications.
What is the salary for this position?
The posting does not specify a salary. Compensation is shaped worldwide based on geographical location, experience, and performance, with annual reviews and a performance-driven annual bonus.
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