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CanonicalEnterprise Customer Success Manager
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic customer success department. The company provides open-source…
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About This Role
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic customer success department. The company provides open-source software and operating systems utilized in artificial intelligence, public cloud, data science, internet of things, and engineering initiatives. Operating as a distributed organization with over twelve hundred colleagues across more than seventy-five countries, Canonical conducts remote operations paired with team gatherings two to four…
Job Description
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic customer success department. The company provides open-source software and operating systems utilized in artificial intelligence, public cloud, data science, internet of things, and engineering initiatives. Operating as a distributed organization with over twelve hundred colleagues across more than seventy-five countries, Canonical conducts remote operations paired with team gatherings two to four times per year in various global locations.
In this role, the Enterprise Customer Success Manager will focus on mitigating churn, reducing risk, encouraging product adoption, and driving account expansion. Specialists are assigned to particular segments ranging from emerging businesses to large enterprise accounts with established annual recurring revenue, alongside supporting tech segment customers. Responsibilities involve onboarding new accounts, coordinating complex projects alongside developers and IT decision-makers, running weekly reviews, acting as an internal customer advocate, handling reactive tickets, and conducting multi-customer digital campaigns. The ideal candidate will combine strong customer-facing abilities with familiarity across infrastructure technologies like Linux, storage, cloud computing, and networking.
Responsibilities
- Onboard new clients and introduce them to products and support workflows
- Coordinate intricate projects involving IT managers, developers, and industry decision-makers
- Partner with sales, support, and field engineering to execute customer engagement plans
- Oversee a regional customer portfolio to spot renewal risks and growth paths
- Facilitate weekly customer and business reviews with cross-functional teams to resolve blockers
- Act as an internal customer advocate to influence product roadmaps and documentation
- Handle reactive support ticket requests from clients
- Execute digital campaigns targeting multiple customers
Requirements
- Minimum of five years of professional experience tied to IT
- Exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Strong presentation skills to guide conversations on complex software
- Experience building and enhancing internal processes while keeping projects on schedule
- Knowledge of agile methodologies
Qualifications
- Proficiency in Spanish and Portuguese in addition to English
- Experience with Salesforce, Jira, and other CRM systems
Core Skills
Benefits
- Distributed work environment with twice-yearly in-person team sprints
- Annual personal learning and development budget of USD 2,000
- Annual compensation reviews
- Performance-driven annual bonus or commission
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program and Wellness Platform
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates the role is based remotely, though teams meet in person two to four times a year in various global locations.
What experience is required for this role?
Candidates must have at least five years of IT-related work experience with exposure to topics like Linux OS, cloud computing, storage, networking, security, migration, data applications, or IoT, alongside familiarity with agile methodologies.
What compensation and benefits are offered?
Canonical provides an annual compensation review, a performance-driven annual bonus or commission, a USD 2,000 yearly learning and development budget, holiday leave, maternity and paternity leave, a wellness platform, and travel perks.
What is the employment type?
The posting specifies full-time employment.
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