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CanonicalEnterprise Customer Success Manager
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company delivers open…
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About This Role
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company delivers open source software and operating systems utilized worldwide in sectors like public cloud, artificial intelligence, IoT, and data science. Operating with a globally distributed model, Canonical employs over 1200 individuals across more than 75 countries. In this remote position, the Customer Success Manager acts as…
Job Description
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company delivers open source software and operating systems utilized worldwide in sectors like public cloud, artificial intelligence, IoT, and data science. Operating with a globally distributed model, Canonical employs over 1200 individuals across more than 75 countries.
In this remote position, the Customer Success Manager acts as an internal advocate for clients while reducing churn, mitigating risk, driving product adoption, and identifying expansion opportunities. Professionals in this role specialize in specific customer segments ranging from small and medium businesses to major enterprises with established annual recurring revenue. Responsibilities include onboarding new accounts, coordinating projects with internal developers and IT leaders, managing regional portfolios, running weekly customer reviews, and supporting clients through reactive tickets and digital touch-points. Team members gather in person two to four times per year in various global locations for strategy alignment.
This opportunity suits candidates with a strong background in IT infrastructure and cloud technologies who possess exceptional communication and presentation skills. Canonical evaluates compensation globally based on performance, experience, and geographical location, conducting annual pay reviews alongside performance-driven bonuses or commissions.
Responsibilities
- Onboard new customers and introduce them to support processes and products including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes
- Plan and coordinate complex projects involving IT managers, developers, and industry decision-makers
- Partner with Field Engineering, Sales, and Support teams to deliver engagement plans matching client objectives
- Oversee a regional customer portfolio to spot renewal risks and growth opportunities alongside Sales
- Facilitate disciplined weekly business and customer review sessions with cross-functional teams to resolve product blockers
- Serve as an internal customer advocate to influence product roadmaps, documentation, and web resources
- Provide assistance for reactive customer ticket requests
- Run digital campaigns targeting multiple customer accounts
Requirements
- Minimum of 5 years of professional work experience closely tied to IT
- Exposure to projects involving at least one area including Linux OS, data applications, networking, cloud computing, storage, migration, security, or IoT
- Demonstrated customer-facing abilities and enthusiasm for data center and cloud infrastructure technologies
- Strong presentation skills to guide discussions about complex software
- Experience building and enhancing internal processes while keeping project delivery on schedule
- Team player capable of collaborating across all corporate and external departments
Qualifications
- Knowledge of agile methodologies
- Bilingual or multilingual proficiency in Spanish and Portuguese alongside fluent English
- Familiarity with Salesforce, Jira, and other CRM systems
Core Skills
Benefits
- Distributed work environment with twice-yearly in-person team sprints
- Annual personal learning and development budget of USD 2,000
- Annual compensation reviews
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program and Wellness Platform
- Travel opportunities to meet colleagues internationally
- Priority Pass and travel upgrades for long-haul company events
- Performance-driven annual bonus or commission
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is based remotely, aligned with Canonical's global distributed work model.
What is the employment type?
The posting specifies full-time employment.
What salary does this role offer?
The salary is not stated in the job posting, though compensation is determined by experience, performance, and geographic location, and includes an annual review plus performance-driven bonuses or commissions.
What travel is required for this role?
While the job is remote, teams meet in person two to four times a year in various global locations for strategy and execution alignment.
What experience is required to apply?
Candidates need at least 5 years of IT-related work experience with exposure to projects such as Linux OS, cloud computing, storage, data applications, networking, security, migration, or IoT.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.