Opportunity at
FairMoneyField Verification / Recovery Officer, Cross Rivers State
FairMoney, a mobile banking institution founded in 2017 that offers financial services across multiple countries including Nigeria, seeks a Field Verification / Recovery Officer to operate…
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About This Role
FairMoney, a mobile banking institution founded in 2017 that offers financial services across multiple countries including Nigeria, seeks a Field Verification / Recovery Officer to operate in Cross Rivers State. This full-time position suits professionals with experience in consumer loan operations who can manage overdue accounts and conduct field visits. FairMoney has raised nearly €50 million from global investors and provides digital microcredit, current accounts, savings, debit cards, and POS…
Job Description
FairMoney, a mobile banking institution founded in 2017 that offers financial services across multiple countries including Nigeria, seeks a Field Verification / Recovery Officer to operate in Cross Rivers State. This full-time position suits professionals with experience in consumer loan operations who can manage overdue accounts and conduct field visits. FairMoney has raised nearly €50 million from global investors and provides digital microcredit, current accounts, savings, debit cards, and POS solutions to emerging markets.
Responsibilities
- Perform routine field visits to interact with merchants and agents who have fallen behind on loan payments
- Communicate with overdue accounts via telephone, email, and other lawful methods to request payment
- Record daily metrics such as call volume, right-party contacts, and payment promises in an activity log
- Review details regarding past due accounts and execute daily follow-up calls
- Discuss and set up workable payment arrangements and settlements to stop further delinquency
- Monitor pending commitments and track incoming funds to guarantee prompt handling
- Address client concerns and grievances professionally while working alongside internal teams to resolve issues quickly
Requirements
- Minimum of one year of prior experience working in consumer loans operations and merchants, specifically managing delinquent clients and resolving difficult situations
- Working knowledge of Microsoft Excel
- High level of self-motivation paired with strong interpersonal abilities
- Strong verbal and written communication skills
- Solid analytical and problem-solving capabilities
Qualifications
- University degree in a related field
Core Skills
Benefits
- Private Health Insurance
- Pension Plan
- Training and Development
- Performance Bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This position is full-time.
Where is the job located?
The posting specifies Cross Rivers State.
What experience is required to apply?
Applicants must have a minimum of one year of experience in consumer loans operations and merchants, handling delinquent clients and resolving problem situations.
What is the interview process like?
The recruitment process consists of a 30-minute screening call with a recruiter, a 30 to 45-minute technical interview with the Team Lead Collections, and a final 30 to 45-minute interview with the Senior Manager Collections - SME.
Does the posting state the salary?
No, the salary is not specified in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.