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DialpadForward Deployed Engineer
Dialpad is seeking a Forward Deployed Engineer to act as a customer-embedded delivery expert, bridging the gap between platform technology and operational success. In this role,…
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About This Role
Dialpad is seeking a Forward Deployed Engineer to act as a customer-embedded delivery expert, bridging the gap between platform technology and operational success. In this role, you will work directly with customer and internal stakeholders to scope, design, construct, test, and stabilize live AI agent deployments. You will operate at the intersection of business workflow design, software integration, and applied artificial intelligence engineering. This position is well-suited for professionals who…
Job Description
Dialpad is seeking a Forward Deployed Engineer to act as a customer-embedded delivery expert, bridging the gap between platform technology and operational success. In this role, you will work directly with customer and internal stakeholders to scope, design, construct, test, and stabilize live AI agent deployments. You will operate at the intersection of business workflow design, software integration, and applied artificial intelligence engineering.
This position is well-suited for professionals who thrive under ambiguity, possess strong technical depth, and can communicate effectively with both technical and non-technical audiences. You will translate complex customer requirements into functional solutions, handle production readiness, and feed field insights back to product and engineering groups to improve future deployments.
Dialpad provides an AI-powered customer experience platform designed for real-time problem solving across digital and voice channels. The company is backed by prominent investors and trusted by major global organizations. Employees have access to advanced AI tools, comprehensive benefits, and professional development opportunities within an inclusive office environment.
Responsibilities
- Translate sales assumptions and prioritized use cases into a structured technical plan and implementation schedule.
- Collaborate with operational teams to map out actual workflows, approval chains, escalation paths, and human oversight controls.
- Build custom artificial intelligence agent solutions featuring tailored orchestration logic, prompt structures, and decision rules.
- Integrate solutions with external data providers, application programming interfaces, customer relationship management tools, and enterprise knowledge bases.
- Establish testing protocols, safety guardrails, and success metrics to evaluate reliability, latency, and operational performance.
- Conduct iterative troubleshooting and performance optimization to refine accuracy and system behavior.
- Prepare environments for production release by handling observability, access controls, fallback mechanisms, and launch stabilization.
- Document reusable patterns, operational guides, and failure scenarios to encourage scalability and share findings with engineering teams.
Requirements
- Demonstrated background in customer-facing technical positions such as deployment engineering, solutions architecture, technical consulting, or specialized implementation.
- Practical experience developing and releasing large language models, artificial intelligence agents, or related systems into live environments.
- Familiarity with modern application patterns including vector databases, retrieval systems, evaluation techniques, and orchestration frameworks.
- Programming proficiency in languages commonly used for middleware and integration work, such as Python, JavaScript, TypeScript, or Go.
- Experience connecting application programming interfaces, enterprise systems, and workflow automation tools across varied customer environments.
Core Skills
Benefits
- Competitive salary
- Comprehensive benefits and perks
- Opportunities for professional growth and training programs
- Access to cutting-edge artificial intelligence tools
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