Remote opportunity at
Customer.ioGlobal Controller
Customer.io seeks a Global Controller to direct the accounting team, financial close, general ledger, and internal control environment. The organization provides an automated communication platform utilized…
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About This Role
Customer.io seeks a Global Controller to direct the accounting team, financial close, general ledger, and internal control environment. The organization provides an automated communication platform utilized by over 9,000 businesses to dispatch behavioral emails, push messages, in-app notices, and SMS communications. Operating as a private, remote-first global enterprise that handles subscription and usage-based monetization models, the company requires a finance leader to sharpen accounting fundamentals and lead an existing team…
Job Description
Customer.io seeks a Global Controller to direct the accounting team, financial close, general ledger, and internal control environment. The organization provides an automated communication platform utilized by over 9,000 businesses to dispatch behavioral emails, push messages, in-app notices, and SMS communications. Operating as a private, remote-first global enterprise that handles subscription and usage-based monetization models, the company requires a finance leader to sharpen accounting fundamentals and lead an existing team of approximately seven professionals.
The person in this role will oversee monthly and quarterly closes, revenue accounting under ASC 606, equity compensation compliance under ASC 718, and external audits. Key responsibilities include reducing the financial close timeline from roughly ten business days down to six to eight days within the first year, authoring technical accounting memos, managing treasury operations, and supporting international statutory compliance across a distributed workforce. The individual will collaborate closely with the VP of Finance and interact with cross-functional leaders in Sales, Legal, IT, HR, and Engineering.
Responsibilities
- Manage monthly and quarterly financial closes, general ledger, accounts payable and receivable, payroll, and account reconciliations.
- Accelerate the financial close schedule to six to eight business days within the first twelve months.
- Direct revenue accounting and serve as the technical authority for subscription and usage-based revenue recognition under ASC 606.
- Reconcile annual recurring revenue, billings, deferred revenue, contract assets, and usage true-ups.
- Draft technical accounting position memos regarding contract modifications, variable consideration, and capitalized contract costs.
- Handle equity compensation accounting under ASC 718, including grant accuracy, 409A timing, and cap-table integrity.
- Lead and scale a team of approximately seven accounting professionals.
- Establish and maintain a control framework suited for a global, remote-first private business.
- Drive automation across reporting systems and the financial close process.
- Supervise treasury functions, cash management, banking relationships, and foreign exchange exposure monitoring.
- Coordinate external audit procedures and tax compliance provisions with external partners.
- Address international compliance, statutory accounting coordination, and payroll controls for a remote workforce.
Requirements
- Minimum of 10 years of progressive accounting experience.
- Experience managing a team through managers or leads.
- Foundational background from a Big 4 or equivalent top-tier public accounting firm.
- Extensive expertise in US GAAP, specifically regarding subscription and usage-based revenue recognition under ASC 606.
- Demonstrated history of personally implementing an automation or artificial intelligence project in accounting with concrete results.
- Practical background in scaling an already functioning accounting department.
- Proven track record managing external audits and keeping books audit-ready.
Qualifications
- Experience with internal controls or SOX-readiness
- Background working in remote-first or globally distributed organizations
- Exposure to mergers and acquisitions or deal accounting
- Active or inactive CPA license
Core Skills
Benefits
- Starting base salary ranging from USD 250,000 to 280,000 per year, determined by geographic zone and experience
- Equity grant in the form of stock options
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families
- 16 weeks of paid parental leave
- Unlimited paid time off
- Stipends for remote work and wellness
- Professional development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote and part of a remote-first global company.
What is the salary range for the Global Controller?
The starting base salary ranges from USD 250,000 to 280,000 per year, structured by geographic zone and based on experience.
What additional compensation is provided beyond the base salary?
The role includes an equity grant in the form of stock options.
What are the core technical accounting skills required?
Candidates must have deep US GAAP mastery with a particular strength in subscription and usage-based revenue recognition under ASC 606.
Sample Interview Questions
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