Opportunity at
TideHead, Collections, UK/Europe
This leadership post covers collections for Tide's member lending books in the UK and Europe and is based in Hyderabad. The Head of Member Collections answers…
Career Tools
About This Role
This leadership post covers collections for Tide's member lending books in the UK and Europe and is based in Hyderabad. The Head of Member Collections answers to the senior vice president responsible for Member Operations in the UK and Europe, and sets the collections strategy for lending books that include a BBLS book, credit arranged through Funding Options, transactional credit from Tide Capital, CreditFlex and commercial card balances. The function…
Job Description
This leadership post covers collections for Tide's member lending books in the UK and Europe and is based in Hyderabad. The Head of Member Collections answers to the senior vice president responsible for Member Operations in the UK and Europe, and sets the collections strategy for lending books that include a BBLS book, credit arranged through Funding Options, transactional credit from Tide Capital, CreditFlex and commercial card balances. The function also deals with negative balances created by expense card activity, such as chargebacks.
The leader oversees a compact but expanding group of collections managers and specialists across the UK, Bulgaria and India, and mixes strategic planning with close performance management. Priorities include lifting recovery rates through process redesign and forbearance arrangements while keeping members treated fairly, identifying vulnerability and following Tide policy. The role supervises debt collection agencies and their contracts, works with product, data and suppliers to automate manual steps and improve tooling, and sharpens management reporting. The post sits on the Member Operations leadership team and collaborates with the complaints, member support, KYX and ongoing monitoring teams.
The advertisement asks for hands-on collections leadership, particularly in UK small business or consumer lending, with deep knowledge of government-backed and unsecured loans. A test-and-learn mindset, a grasp of OKR, KPI, KRI and SLA frameworks, forecasting and budgeting, and experience with outsourced collectors are expected. Fintech exposure is ideal. The role is full-time and on-site.
Responsibilities
- Own and deliver the collections strategy for the lending portfolios
- Lead collections managers and specialists across the UK, Bulgaria and India
- Lift recovery rates through process change and forbearance while treating members fairly
- Manage debt collection agencies, their performance and their contracts
- Work with product, data and suppliers to automate manual collections work
- Strengthen management reporting so decisions rest on sound data
- Partner with Talent and People teams on hiring, development and retention
Requirements
- Hands-on collections leadership, ideally in UK small business or consumer lending
- Proven leadership and a record of delivering strategic plans
- Deep understanding of collections risk factors and how to mitigate them
- Data-led, with working knowledge of OKR, KPI, KRI and SLA frameworks, plus forecasting and budgeting
- Able to set out requirements and vision clearly for product and data teams
- Positive, creative and flexible, aligned with member-first, one-team and data-driven values
Qualifications
- Experience with outsourced collections teams
- Fintech background
- Exposure to state-backed and unsecured lending books
Core Skills
Benefits
- Working Outside the Office (WOO): remote work from home or anywhere in the home country, plus up to 90 days a year abroad
- Competitive salary
- Self and family health cover with term and life insurance and OPD benefits
- Wellbeing support via Plumm
- Learning and development budget
- Home office setup allowance
- 15 days privilege leave, 12 days casual leave and 12 days sick leave
- Three paid days for volunteering or learning
- Stock options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The posting lists Hyderabad as the location, and the team spans the UK, Bulgaria and India. The role is on-site.
Who does the role report to?
The role answers to the senior vice president responsible for Member Operations in the UK and Europe.
What experience is required?
Hands-on collections leadership, ideally in UK small business or consumer lending, with OKR, KPI and forecasting experience.
Is a salary stated?
The posting mentions a competitive salary but does not specify an amount.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.