Opportunity at
MotiveImplementation Consultant
The Implementation Consultant (Mid Market) at Motive is usually the first hands-on contact a newly signed client meets after the sale. The position centers on larger…
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About This Role
The Implementation Consultant (Mid Market) at Motive is usually the first hands-on contact a newly signed client meets after the sale. The position centers on larger accounts and involves installing the company's hardware and software, training client staff, and getting each account to adopt the product early. Motive provides one system for organizations that oversee drivers, vehicles, equipment and fleet spending, supported by AI tools that cut manual effort. The…
Job Description
The Implementation Consultant (Mid Market) at Motive is usually the first hands-on contact a newly signed client meets after the sale. The position centers on larger accounts and involves installing the company's hardware and software, training client staff, and getting each account to adopt the product early.
Motive provides one system for organizations that oversee drivers, vehicles, equipment and fleet spending, supported by AI tools that cut manual effort. The company reports close to 100,000 customers across transportation, logistics, construction, energy and field service, among other fields.
A good fit is someone organized, articulate and patient about earning client trust. Each day brings a heavy load of calls and messages, careful tracking of activation milestones, and coordination with support, engineering, sales, product and financial products colleagues to clear complicated problems.
The consultant also demonstrates what the platform and its AI features can do for each account, with the aim of lasting satisfaction. Speed of activation matters, and the consultant is measured partly on how quickly each account reaches full use. The job is full-time and on-site in Pakistan. Interviews and new-hire training could also be held face to face at one of the company's offices.
Responsibilities
- Serve as the main contact for new clients during setup, prioritizing bigger accounts
- Walk clients through hardware, software and system configuration and training so setup finishes on time
- Track each account's progress to make sure adoption and activation happen promptly
- Work with support, engineering, sales, product and financial products colleagues to fix complicated issues
- Handle high volumes of calls and emails from customers
- Earn long-term loyalty through dependable, high-quality service
Requirements
- Three or more years in a customer-facing sales or support position
- Proficiency in Salesforce and skill at using data to plan customer engagement
- A clear grasp of what success means for customers and for Motive
- Sharp listening and problem-solving, plus strong written, spoken and presentation skills
- Organized, detail-minded and professional, able to juggle many duties at once
- Ability to build relationships and take feedback well
Qualifications
- Working knowledge of SQL and Salesforce, plus habits in documentation and reporting
- Exposure to fintech or spend-management technology
- Capacity to develop lasting ties with clients and their key staff
- Experience producing presentations, project plans and SaaS or fintech rollout plans, then tracking them
- Background in project management, account management, business planning or analysis
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Implementation Consultant role located?
The role is based in Pakistan and is on-site. The posting notes that some interviews or training sessions may take place in person at a company office.
What type of employment is this?
The position is full-time.
What experience does the posting ask for?
At least three years in a customer-facing sales or support role, with Salesforce skills and strong communication.
Does the posting state a salary?
The posting does not include a salary or pay range.
What does the consultant do day to day?
The consultant guides new clients through setup and training, tracks adoption, and coordinates with other teams to solve onboarding problems.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.