Remote opportunity at
PavagoInbound Sales & Customer Service Representative - (Home Services)
Pavago is hiring an Inbound Sales & Customer Service Representative on behalf of a client to manage high-volume inbound calls within the home services sector. In…
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About This Role
Pavago is hiring an Inbound Sales & Customer Service Representative on behalf of a client to manage high-volume inbound calls within the home services sector. In this remote, full-time position, the professional will assist customers with their inquiries, recommend appropriate solutions, and turn conversations into scheduled appointments and membership enrollments for the Pipeline Club. The role requires balancing customer satisfaction with measurable sales objectives, maintaining precise CRM records, and coordinating…
Job Description
Pavago is hiring an Inbound Sales & Customer Service Representative on behalf of a client to manage high-volume inbound calls within the home services sector. In this remote, full-time position, the professional will assist customers with their inquiries, recommend appropriate solutions, and turn conversations into scheduled appointments and membership enrollments for the Pipeline Club. The role requires balancing customer satisfaction with measurable sales objectives, maintaining precise CRM records, and coordinating closely with dispatch and operations teams.
The ideal candidate is persuasive, confident on the phone, and capable of remaining calm under pressure while de-escalating challenging situations. Daily duties include answering incoming calls, following structured call flows, presenting maintenance plans and upsell opportunities, and documenting interactions accurately. Working hours align with U.S. business hours, including evenings and a weekend rotation. Applicants will go through an application review, a Spark Hire intro video, a recruiter interview, and a client interview before receiving an offer.
Responsibilities
- Manage high-volume inbound calls professionally
- Recommend suitable services based on customer needs
- Guide callers toward booking appointments using structured call flows
- Introduce and sell the Pipeline Club membership program
- Upsell additional services and maintenance plans
- Log customer data, interactions, and appointments accurately in CRM software
- De-escalate challenging customer issues with empathy
- Collaborate with dispatch and operations teams to communicate scheduling updates
Requirements
- 1 to 2 plus years of experience in inbound sales, customer service, call center operations, appointment setting, or customer support with sales targets
- Proven ability to convert inbound calls into booked appointments
- Strong objection handling and closing capabilities
- Excellent written and verbal English communication skills
- Comfort working in a high-volume call environment
- Experience using CRM or customer management systems
- Strong organizational skills and attention to detail
- Availability to work U.S. business hours including evenings and a weekend rotation
Qualifications
- Experience in plumbing, HVAC, electrical, or home services
- Familiarity with ServiceTitan, Housecall Pro, or Service Fusion
- Membership or subscription sales background
- Experience interacting with U.S.-based customers
Core Skills
Benefits
- Structured training, proven scripts, and ongoing coaching
- Direct impact on customer satisfaction and company revenue
- Opportunities for career growth into roles such as Senior Customer Service Representative, Inbound Sales Specialist, Team Lead, Sales Supervisor, or Operations Coordinator
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote position that supports U.S.-based customers.
What are the working hours?
The role operates during U.S. business hours, and evenings plus a weekend rotation are required.
What is the salary for this role?
The posting does not specify the salary.
What is the interview process?
The process includes an application review, a 3 to 5 minute Spark Hire intro video, a recruiter interview, and a client interview followed by an offer and onboarding.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.