Remote opportunity at
LevelUpInside Sales Rep
LevelUp is a specialist outsourcing agency that has served agencies, software vendors and site owners for over seven years. It is recruiting an Inside Sales Representative…
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About This Role
LevelUp is a specialist outsourcing agency that has served agencies, software vendors and site owners for over seven years. It is recruiting an Inside Sales Representative to work within a client's newly formed sales team. The role is fully remote on a fixed 40-hour weekly schedule, and its purpose is to sell to accounting and audit firms already in the client's installed base. In the early phase, the representative handles…
Job Description
LevelUp is a specialist outsourcing agency that has served agencies, software vendors and site owners for over seven years. It is recruiting an Inside Sales Representative to work within a client's newly formed sales team. The role is fully remote on a fixed 40-hour weekly schedule, and its purpose is to sell to accounting and audit firms already in the client's installed base.
In the early phase, the representative handles heavy inbound volume from existing customers who are using free credits or trials and are moving toward paid plans. That means explaining package tiers and pricing, answering questions, handling common objections with the sales playbooks, and closing deals through assisted checkout in the CRM. Over time the work widens to portal escalations and proactive outbound campaigns triggered by product usage, plus seasonal campaigns. Complex or multi-seat opportunities are passed to named Account Managers with detailed handover notes.
Performance targets include replying to chats within 60 seconds, closing deals in under five business days in the first phase and three in later phases, and a customer satisfaction (CSAT) score over 4.2. Every customer interaction, purchase intent and objection must be logged in the CRM each day. Rostered night and mid-afternoon shifts are needed so the team can cover North American and European hours, plus Philippine holidays.
Applicants should bring at least two years of inside sales, live chat selling or high-throughput inbound SDR or BDR work in B2B software, with a record of hitting quotas and handling several live chats at once. Strong written and spoken English and daily use of Salesforce or a similar CRM are required. Selling to accounting or professional services firms, converting free or trial users, CPQ familiarity and French, German or Dutch are listed as nice-to-haves.
Responsibilities
- Answer a heavy flow of incoming chats and emails from customers on free credits or trials
- Take inbound phone calls when customers ask to speak with someone directly
- Walk customers through plan levels, price bands and licence models
- Handle common objections using sales playbooks and close deals through assisted checkout in the CRM
- Route complex, multi-seat or enterprise opportunities to Account Managers with clear handover notes
- Log every customer interaction, purchase intent, objection and usage trend in the CRM daily
- Run proactive outbound campaigns to the installed base, averaging 40 to 60 touches a day across chat and email
Requirements
- Two or more years in software-business inside sales, live chat selling or high-volume inbound SDR and BDR positions
- Record of meeting or exceeding quotas and conversion targets
- Track record of finalising sales in real-time chat, using tools like Intercom, while handling several conversations at once
- Excellent written English for chat and email, and confident spoken English for calls
- Daily use of Salesforce or a similar CRM
- Willingness to work fixed, rostered night and mid-afternoon shifts, including Philippine holidays
Qualifications
- Prior selling of software or services to firms in accounting, auditing or finance (nice to have)
- Ease with learning and describing AI-driven analytics or data tools (nice to have)
- Background moving free-plan or test-period customers onto paid subscriptions (nice to have)
- Familiarity with CPQ tools, or with guided checkout (nice to have)
- Languages such as French, German or Dutch would be highly valued (nice to have)
Core Skills
Benefits
- Performance-based commission and bonuses
- Equipment provided
- HMO health coverage and 13th-month pay
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes. The role is fully remote, with a standard 40-hour week on a fixed schedule.
What hours will I need to work?
Shifts are fixed and rostered in the night or mid-afternoon, covering North American and European hours and Philippine holidays.
What sales targets are listed?
The posting sets a target of replying to chats in under a minute, closing deals within five business days at first and three later, with satisfaction ratings above 4.2.
What is the pay structure?
The posting does not give a base salary. It mentions performance-based commission and bonuses, plus HMO and 13th-month pay.
Sample Interview Questions
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