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TwilioPresales Engineer
Twilio is recruiting a Presales Engineer for its EMEA region. The position is fully remote, with candidates located in the UK or Ireland. The engineer is…
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About This Role
Twilio is recruiting a Presales Engineer for its EMEA region. The position is fully remote, with candidates located in the UK or Ireland. The engineer is both a technical specialist and an executive relationship builder, comfortable showing a communications experience to a chief executive, or mapping out a design on a whiteboard for technical decision-makers. About 35% travel is anticipated to meet customers in person. The engineer leads the technical…
Job Description
Twilio is recruiting a Presales Engineer for its EMEA region. The position is fully remote, with candidates located in the UK or Ireland. The engineer is both a technical specialist and an executive relationship builder, comfortable showing a communications experience to a chief executive, or mapping out a design on a whiteboard for technical decision-makers. About 35% travel is anticipated to meet customers in person.
The engineer leads the technical side of the pre-sales relationship. This includes proposing technical architectures, demonstrating products, anticipating concerns and recommending solutions to challenging communications and engagement problems. The engineer works alongside Twilio account executives, solutions engineers, professional services and partners through each stage of the sales process.
Activities include running technical discovery sessions, building presentations and product demonstrations, taking part in qualification, proofs of concept and RFP responses, and writing design documents. The engineer sets out to understand each customer's business, help solve the problems they have identified, and build trusted advisor relationships at senior levels.
The engineer also contributes to the wider solutions engineering community by creating demo assets and reusable slide decks.
Responsibilities
- Lead technical discovery sessions to uncover customer needs and challenges.
- Propose technical architectures and deliver product demonstrations.
- Take part in qualification, proofs of concept, RFP responses and design documentation.
- Work with account executives to plan for deal success and explain business value.
- Build trusted advisor relationships with senior customer leaders.
- Create reusable presentations and demo assets for the wider solutions community.
Requirements
- Three or more years working in technical pre-sales, across CPaaS, SaaS or telecoms.
- Working knowledge of how sales cycles run and where a pre-sales engineer fits in.
- Solid understanding of VoIP, SIP or messaging APIs.
- Strong storytelling skills and the ability to explain complex topics to varied audiences.
- Good questioning skills that lead customers to a technical solution.
- Knowledge of major public cloud platforms and cloud application architecture.
- Coding ability in server-side languages, such as Node.js, Python, PHP, Java or C#, or in front-end JavaScript and React.
- Experience designing and consuming REST APIs.
Qualifications
- Hands-on backend development experience.
- Familiarity with mobile development, particularly for iOS and Android.
- Earlier technical work with telecoms, SIP, WebRTC or contact-centre systems.
- Skill with automation, cloud-native build practices and a leading cloud provider.
- Experience with sales methodologies.
Core Skills
Benefits
- Competitive pay, generous time off, parental and wellness leave, healthcare and a retirement savings program.
- Benefits vary by location.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The role is remote, with candidates located in the UK or Ireland.
How much travel is involved?
About 35% travel is anticipated to meet customers in person.
What experience is required?
Three or more years in technical pre-sales across CPaaS, SaaS or telecom, plus knowledge of VoIP, SIP or messaging APIs, is required.
Is a salary amount listed?
The posting does not specify a salary.
Sample Interview Questions
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