Opportunity at
Acquia, Inc.Key Account Manager
Acquia, Inc. is hiring a Key Account Manager to drive growth, retention, and strategic development for its primary client partnerships. Utilizing its core open-source Drupal platform…
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About This Role
Acquia, Inc. is hiring a Key Account Manager to drive growth, retention, and strategic development for its primary client partnerships. Utilizing its core open-source Drupal platform and Digital Experience Platform, Acquia provides digital solutions for global organizations. In this position, the professional functions as a strategic advisor and client advocate to expand the company footprint across enterprise accounts. This role fits a self-motivated individual who can handle complex cloud or…
Job Description
Acquia, Inc. is hiring a Key Account Manager to drive growth, retention, and strategic development for its primary client partnerships. Utilizing its core open-source Drupal platform and Digital Experience Platform, Acquia provides digital solutions for global organizations. In this position, the professional functions as a strategic advisor and client advocate to expand the company footprint across enterprise accounts.
This role fits a self-motivated individual who can handle complex cloud or SaaS solutions, navigate detailed procurement cycles, and collaborate with internal teams. The person selected will oversee relationship building, forecast accuracy, territory planning, and commercial expansion goals while working in an environment that encourages collaboration with AI tools.
Responsibilities
- Identify, negotiate, and close cross-sell and upsell opportunities within the existing book of business
- Develop and sustain relationships with key stakeholders, business users, and procurement departments
- Work alongside Renewal Managers to supply strategic context and health insights to reduce churn
- Serve as the internal voice of the customer by collaborating with Sales, Technical Support, and Finance
- Design and execute data-driven territory plans focused on maximizing lifetime value and account retention
- Maintain precise documentation and forecasting data inside Salesforce and other CRM platforms
Requirements
- At least 5 years of experience in an account management or success capacity managing or selling complex SaaS or cloud solutions for large enterprises
- Demonstrated history of holding and surpassing a sales quota focused on revenue growth inside current accounts
- Proficiency in Salesforce.com and Google Workspace tools including Google Docs, Sheets, Slides, and Drive
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting specifies that this is a full-time role.
Is remote work or on-site work required?
The job posting specifies that the role is on-site, though a specific city location is not stated.
What level of experience is required for applicants?
Candidates must have a minimum of five years of experience in an account management or customer success function involving complex cloud or SaaS solutions for enterprise clients.
What software proficiency is needed for the job?
Applicants are required to be proficient in Salesforce.com and Google Workspace, which includes Google Docs, Sheets, Slides, and Drive.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
