Hybrid opportunity at
CanvaStrategic Customer Success Manager
Canva is hiring a Strategic Customer Success Manager to join its Sales and Success go-to-market team in Austin, Texas. This hybrid position requires commuting to the…
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About This Role
Canva is hiring a Strategic Customer Success Manager to join its Sales and Success go-to-market team in Austin, Texas. This hybrid position requires commuting to the Austin office one to two times per week. In this role, you will act as a consultative and commercial partner to high-value North American accounts, guiding them through the entire post-implementation lifecycle from initial adoption to renewals and expansion. Canva Enterprise provides an artificial…
Job Description
Canva is hiring a Strategic Customer Success Manager to join its Sales and Success go-to-market team in Austin, Texas. This hybrid position requires commuting to the Austin office one to two times per week. In this role, you will act as a consultative and commercial partner to high-value North American accounts, guiding them through the entire post-implementation lifecycle from initial adoption to renewals and expansion.
Canva Enterprise provides an artificial intelligence platform featuring design and productivity tools that allow organizations to securely build, share, and publish visual content at scale. The ideal candidate will take ownership of revenue outcomes, including Net Revenue Retention and Gross Revenue Retention, while proactively identifying growth opportunities and mitigating account risks.
You will collaborate closely with various internal groups, such as Strategic Account Executives, Technical Account Managers, Implementation teams, and Solutions Consultants, to deliver cohesive experiences and champion customer requirements. This position suits an analytical professional with a strong enterprise background who can build executive-level relationships and use data-driven narratives to influence business decisions.
Responsibilities
- Manage the post-sale relationship for strategic accounts covering onboarding, adoption, training, and customer advocacy
- Identify and pursue upsell and cross-sell opportunities in collaboration with the sales team
- Drive renewal execution and expansion strategy for a designated book of business to support retention metrics
- Monitor accounts for potential risks, formulate mitigation plans, and mobilize internal groups to resolve issues proactively
- Collaborate cross-functionally to advocate for client needs and influence the product roadmap
Requirements
- Minimum of 6 years of enterprise-level post-sale experience within a B2B SaaS environment
- Demonstrated history of surpassing expansion and renewal quotas with specific past results
- Ability to work in a hybrid format and commute to the Austin, Texas office 1 to 2 times a week
Core Skills
Benefits
- Equity packages
- Health benefits plans
- 401(k) retirement plan with company contributions
- Inclusive parental leave policy
- Annual Vibe and Thrive allowance for wellbeing, social connection, and office setup
- Flexible leave options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote or in-person?
This is a hybrid role based in Austin, Texas, which requires commuting to the office one to two times per week.
What experience is required for this role?
Candidates must have six or more years of enterprise-level post-sale experience in B2B SaaS, with a documented history of exceeding renewal and expansion quotas.
What is the salary for this position?
The salary is not stated in the job posting.
How are interviews conducted?
Interviews are conducted virtually.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
