Opportunity at
TideKYC Team Lead with German
Tide is a financial technology company that provides business accounts and administrative solutions designed to help small and medium-sized enterprises save time and money. Serving over…
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About This Role
Tide is a financial technology company that provides business accounts and administrative solutions designed to help small and medium-sized enterprises save time and money. Serving over two million members globally, the company operates across multiple international regions including the UK, India, France, and Germany. Tide is currently seeking a KYC Team Lead with German to join the onboarding team in Bulgaria. In this position, the professional will oversee a team…
Job Description
Tide is a financial technology company that provides business accounts and administrative solutions designed to help small and medium-sized enterprises save time and money. Serving over two million members globally, the company operates across multiple international regions including the UK, India, France, and Germany. Tide is currently seeking a KYC Team Lead with German to join the onboarding team in Bulgaria.
In this position, the professional will oversee a team of analysts performing stringent compliance checks, anti-money laundering risk reviews, and corporate due diligence during the onboarding process. Daily responsibilities include managing task distribution, resolving escalated issues, mentoring staff, tracking key performance indicators, and serving as a liaison across departments. The ideal candidate brings prior team leadership and know-your-customer experience, a strong understanding of merchant risk, and proficiency in German.
Employees at this organization have access to flexible working arrangements, a personal learning and development budget, extended family leave policies, and various health and wellness provisions. Tide champions an inclusive and diverse workplace culture that values unique backgrounds and perspectives.
Responsibilities
- Manage daily task assignments and workflow distribution to ensure deadlines are met
- Lead and supervise a team of analysts conducting onboarding checks and due diligence
- Resolve issues raised by team members and address stakeholder escalations
- Oversee customer due diligence and enhanced due diligence reviews across risk levels
- Coach analysts, track progress, set goals, and remove performance blockers
- Coordinate with other departments and business areas to reach common objectives
- Propose and implement operational process improvements
- Monitor individual and team performance metrics such as KPIs and OKRs
- Stay informed on updates to anti-money laundering and know-your-customer policies
Requirements
- Previous experience in know-your-customer processes
- Proven background as a team leader in a related capacity
- Expertise in merchant risk and anti-money laundering understanding
- Proficiency in the German language
- Strong command of Excel with a data-driven approach to work
- Exceptional verbal, written, and interpersonal communication skills in English
Core Skills
Benefits
- Twenty-five days of paid annual leave
- Three paid days off for volunteering or learning and development activities
- Company-covered extended maternity and paternity leave
- Personal learning and development budget
- Additional health and dental insurance
- Access to a mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Office snacks, light food, and drinks
- Work-from-home equipment allowance
- Flexible working from home options
- Sabbatical leave
- Transportation bonus for office commutes under hybrid arrangements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies that this is a full-time position.
Where is the role located?
The posting states that the team is located in Bulgaria, but does not provide a specific city.
What remote work options are available?
Tide utilizes a flexible workplace model that supports both remote work and in-person collaboration at their offices.
What language skills are required?
Candidates must be proficient in German and have strong English communication skills.
Sample Interview Questions
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