Remote opportunity at
TideSite Reliability Engineering Manager
Tide is seeking an Engineering Manager to lead its Site Reliability Engineering team within Platform Engineering. Tide creates administrative and banking solutions to help small and…
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About This Role
Tide is seeking an Engineering Manager to lead its Site Reliability Engineering team within Platform Engineering. Tide creates administrative and banking solutions to help small and medium-sized enterprises save money and time. Supporting over two million members globally, the company builds data-driven financial technologies. In this role, you will guide the team responsible for reliability standards, tooling, and platform services. The position requires supervising and mentoring team members, managing SLOs,…
Job Description
Tide is seeking an Engineering Manager to lead its Site Reliability Engineering team within Platform Engineering. Tide creates administrative and banking solutions to help small and medium-sized enterprises save money and time. Supporting over two million members globally, the company builds data-driven financial technologies. In this role, you will guide the team responsible for reliability standards, tooling, and platform services.
The position requires supervising and mentoring team members, managing SLOs, overseeing the 24/7 observability platform, and establishing safe deployment guardrails such as canary rollouts and automated rollbacks. You will work to eliminate operational toil through automation, use synthetic monitoring to identify partner degradation early, and turn post-mortem insights into systemic platform improvements. The role suits an engineering leader with a strong technical background who wants to own real production systems and be measured by clear outcomes.
Tide operates with a flexible workplace model that supports remote work while also providing physical offices. Team members receive twenty-five days of paid annual leave, private health insurance, a mental health support platform, FitPass, family and personal learning and development budgets, share options, and paid time off for volunteering or professional development activities.
Responsibilities
- Hire, mentor, and establish goals for the Site Reliability Engineering team
- Negotiate Service Level Objectives with service owners and enforce error budget policies
- Maintain the 24/7 production observability platform, including alerts and SLO tracking
- Construct deployment guardrails incorporating canary rollouts and automatic rollbacks
- Utilize synthetic monitoring and vendor scorecards to detect partner degradation promptly
- Automate manual incident tasks such as logging timelines and generating status updates
- Translate incident patterns and post-mortem findings into cross-cutting platform solutions
- Monitor SLO attainment and reliability metrics experienced by members
- Consult product engineering teams regarding system reliability practices
Requirements
- At least ten years of experience in software or infrastructure engineering roles
- Minimum of three years of experience in engineering leadership positions
- Demonstrated knowledge of SLIs, SLOs, SLAs, and error budgets
- Practical experience instrumenting Python, Java, and Go services using OpenTelemetry
- Experience applying Terraform for infrastructure as code
- Familiarity with Kubernetes, AWS, and Java
- Experience implementing auto-scaling, auto-rollback, and canary deployments
- Familiarity with reliability patterns including backoffs, retries, dead-letter queues, transactional outboxes, and feature flags
- Ability to plan, prioritize, and manage expectations during incidents and retrospectives
- Experience conducting blameless retrospectives to identify root causes of complex issues
Core Skills
Benefits
- 25 days of paid annual leave
- 3 paid days off for volunteering or learning and development activities
- Private Health Insurance
- Mental Health Support Platform
- FitPass
- Family and friendly leave according to statutory guidelines
- Personal learning and development budget
- Share options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote, and Tide utilizes a flexible workplace model that supports both remote and in-person work to accommodate different team needs.
What is the employment type for this role?
The posting specifies the employment type as full-time.
What salary does this position offer?
The salary is not stated in the job posting.
What experience is required for this role?
Candidates must have at least ten years of experience in infrastructure or software engineering, including a minimum of three years in engineering leadership roles.
Sample Interview Questions
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