Remote opportunity at
ServiceNowLead Client Director - Strategic Retail - AR
ServiceNow is seeking a Lead Client Director - Strategic Retail - AR to join their team in a remote capacity. ServiceNow operates an AI platform that…
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About This Role
ServiceNow is seeking a Lead Client Director - Strategic Retail - AR to join their team in a remote capacity. ServiceNow operates an AI platform that connects data, AI, and workflows to help major enterprises improve efficiency. In this role, you will manage relationships with a defined set of the organization's largest existing retail accounts and drive new business opportunities. The position requires collaborating with various internal groups, such as…
Job Description
ServiceNow is seeking a Lead Client Director - Strategic Retail - AR to join their team in a remote capacity. ServiceNow operates an AI platform that connects data, AI, and workflows to help major enterprises improve efficiency. In this role, you will manage relationships with a defined set of the organization's largest existing retail accounts and drive new business opportunities.
The position requires collaborating with various internal groups, such as Professional Services, Solution Sales, Solution Consulting, and Support, to deliver comprehensive solutions tailored to customer goals. The ideal professional will guide global account expansion, establish multi-tiered connections ranging from project teams to executive leadership, and meet financial objectives for renewals, licenses, and professional services.
Responsibilities
- Manage executive relationships and act as the key liaison between assigned clients and ServiceNow
- Direct large virtual teams including Solution Sales, Solution Consulting, Support, and Professional Services
- Drive the growth of global accounts by developing and deploying worldwide resources
- Build trust and multi-tiered relationships across client organizations from project and IT teams up to the CxO level
- Create roadmaps and build capabilities to foster a positive customer experience
- Meet financial goals associated with assigned clients, covering licenses, renewals, and professional services
Requirements
- Reside in Bentonville or a surrounding suburb
- Have 10+ years of experience in client management aligning account strategies to revenue opportunities
- Bring 5+ years of experience as a Client Director or equivalent role with multi-million-dollar sales solutions and executive-level relationship management experience
- Possess previous sales background in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations
- Demonstrate a history of exceeding sales targets
- Have experience leading virtual or matrixed teams
- Understand broad, macro-level business IT needs for prospective clients
Qualifications
- Experience leveraging or thinking critically about integrating AI into work processes, decision-making, or problem-solving
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting specifies that the employment type is remote, though candidates must live in Bentonville or a surrounding suburb and travel up to 50% depending on the region.
What travel is required for this position?
The role requires travel of up to 50 percent, depending on your geography and region.
What is the salary for this position?
The salary for this position is not stated in the job posting.
Sample Interview Questions
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