Remote opportunity at
TwilioLegal Services Manager
Twilio is hiring a Legal Services Manager to join the Center of Excellence within its Legal Operations Team. This remote position is based in the United…
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About This Role
Twilio is hiring a Legal Services Manager to join the Center of Excellence within its Legal Operations Team. This remote position is based in the United Kingdom and requires the individual to serve as an initial legal point of contact, evaluating high-volume, repeatable work and supporting operational efficiency across multiple legal functions. The person in this role will handle commercial contracts, process incoming legal requests, manage law firm eBilling administration,…
Job Description
Twilio is hiring a Legal Services Manager to join the Center of Excellence within its Legal Operations Team. This remote position is based in the United Kingdom and requires the individual to serve as an initial legal point of contact, evaluating high-volume, repeatable work and supporting operational efficiency across multiple legal functions.
The person in this role will handle commercial contracts, process incoming legal requests, manage law firm eBilling administration, and contribute insights to the Center of Excellence Playbook. The ideal candidate is process-oriented, possesses strong attention to detail, and enjoys working in a fast-paced environment with minimal supervision. Occasional travel may be required for team offsites, company gatherings, and customer meetings.
Responsibilities
- Act as the primary point of contact for go-to-market and telecom carrier relations teams regarding commercial contracts and legal inquiries.
- Examine, evaluate, and respond promptly to high-volume legal requests while adhering to internal guidelines.
- Draft and negotiate non-disclosure agreements, statements of work, service orders, and transition services agreements independently.
- Manage law firm electronic billing setup and handle invoice escalations.
- Contribute specialized knowledge to the Center of Excellence Playbook and assist with various ad-hoc operational tasks.
Requirements
- Hold a bachelor's degree.
- Bring at least five years of professional experience as a paralegal, contracts manager, or legal operations analyst.
- Demonstrate strong knowledge of commercial contracting principles and independent negotiation skills.
- Possess familiarity with commercial tools such as Salesforce, Conga, DocuSign, and the Microsoft Office Suite.
- Understand how common artificial intelligence language models function and how they can improve daily legal workflows.
Qualifications
- Prior background supporting a sales organization in a high-growth technology enterprise.
- Experience developing and maintaining process documentation and corporate policies.
- Familiarity with managing high-volume tasks across diverse legal domains like litigation or law enforcement response.
- Exposure to electronic billing platforms including Brightflag, Onit, or Legal Tracker.
Core Skills
Benefits
- Competitive pay structure
- Generous time off policies
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote and based in the United Kingdom, though occasional travel may be necessary for team gatherings and offsites.
What is the employment type?
The posting specifies a full-time employment type.
What salary does this role offer?
The salary is not stated in the job posting, though starting pay is determined by factors such as skills, experience, and geographic location.
What experience is required to apply?
Applicants must have a bachelor's degree and at least five years of experience as a legal operations analyst or manager, contracts administrator or manager, or paralegal.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.